Recently added a line and was scrutinizing my bill. Realized that there is an extra watch listed on our bill which doesn't exist. Made an in person appointment to get to the bottom of the issue. Was told by the store manager at a Verizon store that they could not do this in person, that this can only be done over the phone. Are there certain issues that cannot be performed in store or did he just not want to take the time to deal with this?
