wrong charge, terrible communication

[COWAYCHN]

I have received a message from VERIZON salesmen in Feb, he told me that I can upgrade the internet for free, I agreed, but the nightmare is beginning

I have received an email on 5/26 that it told me I have to pay $450.9, otherwise, it will transfer to collection. I used the verizon to chating with the customer service to explain this, she said she could help me to resuspend for other 90 days and verizon can help me to clarify it. But on 5/27, I contact customer service and they told me that the charge has transfer to collections. Since that day, I have contacted customer service many times, someone told me I have to call financial, but no one pickup the phone. Someone told me there is representative wlll contact me, someone said I will get reply by email. But they are totally not happen at all, NOTHING!!!

I called or live chatting with the customer service, they are good but no one can solve the problem. THEY ALWAYS SAID SOMEONE WILL CALL YOU OR EMAIL TO YOU, BUT NOTHING HAPPEN AT ALL!!!

I have to continue to call every single customer service, this is so frustrated and drive CRAZY!!!

[vzw_customer_support]

Hello, we want to make sure that you are not affected by the charges on your account. Please look out for a PM where I will be able to better assist you.

-Luis

[vzw_customer_support · Accepted solution]

Resolution Update: Support confirmed that these concerns are linked to a Business account.
If anyone is experiencing a similar issue with their business account, please call the Business Team at 800-922-0204 or call *611 from a line linked to the business account. Their normal business hours are Mon-Fri 10AM-7PM EST.
Unfortunately, we do not have the ability to access business accounts via this platform.
However, Business customers can also contact our Business Team directly: https://www.verizon.com/business/support/contact-us/
If you still require assistance, please contact us for support. -Red