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Verizon’s network is undefeated in 95% of the metro drive tests they performed in the last half of 2022.


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Welcome to the new Verizon Community!  We’ve merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech!  Whether you’re a long-standing Community member or are just joining us, there are so many ways which you can get involved whether that’s discussing your favorite device, asking questions, helping other members solve their own questions and much more.

We wanted to give you a quick tour around the Community so you can find the content you're looking for and jump into the conversation!


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Easier said than done.

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We mean business.

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The ultimate pre-game experience.

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The power of feeling seen.

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Putting smiles on faces.

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Witnessing the power of our networks.

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Global Citizen - Tune in Tomorrow 9/25/21

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Check out the best of #GlobalCitizenLive featuring Jennifer Lopez, BTS, Ed Sheeran, 5 Seconds of Summer, Davido & more! Tune into @YouTube starting at 1 PM EST to watch all of the stages across the 🌎 during @GlblCtzn #CitizenVerizon

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Let's go!

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From our iPhone launch to tomorrow's Global Citizen concert and more. Plus, see how we're charging toward the 4th quarter.

By: Diana Alvear

Happy Friday! And what a special Friday it is! Up To Speed Live host Diana Alvear explained why today’s special and shared the following updates:

Weekly recap

Monday: Andy and Celebrity Intern Adi Wineland quizzed us on all of the great entertainment content we offer our wireless customers on select plans. Talk about value!

Tuesday: We gave you a good look at the Verizon 5G Multiview Experience and how it’s changing the way fans in the stadium will experience football games.

Thursday: Hut hut! With a special episode of ‘Up To Speed Center’ we got everyone hyped up for the all employee 4Q Huddle taking place October 1. We’ll gather together virtually to kick off the always critical fourth quarter with an all-star lineup, including CEO Hans Vestberg!

iPhone 13 launch day

The moment so many of us have been waiting for has finally arrived: iPhone 13 is here! And because our new customers, existing customers, and business customers deserve nothing but the best, Verizon is making it easier than ever to upgrade to a new iPhone 13. Current and new Verizon customers can get a 128-gigabit iPhone 13 Pro on us when with a select trade-in — damaged phones included — on qualified Unlimited plans. Plus, customers who move their phone number to Verizon can get up to $500 to help make that switch.

We heard from excited customers waiting in line for our stores to open this morning. We also heard our retail V Teamers from across the country talk about this incredible deal.

“Every year everybody is excited about the new iPhone and this year is no exception,” reported Solutions Specialist A.J. Nocera from Cleveland, OH.

“I’m excited for the fourth quarter,” said Zac Harrell of Brandon, FL. “That includes the iPhone launch, the holidays, getting the phones and putting the newest technology under the tree.”

Watch the video above to hear from customers and Solutions Specialist Jennifer Johnson of Cleveland, OH, and Retail Manager Rene Toiric of Miami, FL. And don’t miss our V Teamers from across the country who pitched in to create a TikTok Chop dance to help promote this great deal! Thanks to all for their help.

For more details or to get your hands on the new iPhone 13, head to the My Verizon app,, or come hang out with our retail V Teamers at a nearby Verizon store.


Global Citizen Live

Are you ready to rock for a good cause? Top music acts will perform this weekend at the Global Citizen concerts in cities around the globe with a mission to connect the world, defend the planet and defeat poverty. Global Citizen aligns with our Citizen Verizon responsible business plan — which centers on Digital Inclusion, Climate Protection and Human Prosperity — and through which we continue to support initiatives dedicated to economic, environmental and social advancement..

To celebrate, 20 lucky V Teamers were awarded tickets to attend the event in Los Angeles or New York City. “I’m excited to have been selected to attend the Global Citizen concert,” said Consumer Sales District Manager Neisha Darlington of New York, NY. “I absolutely love the commitment by Global Citizen to eliminating poverty around the world and it directly aligns with our commitment as a company to social responsibility and improving human prosperity. Thank you so much!”

Our thanks to Neisha, Eric Hall, Bernadette Carrillo and Michael Perez for their fantastic videos.

As a reminder: You don’t need a concert ticket to join the fun. Check out the 24-hour Global Citizen livestream on YouTube starting at 1 PM ET, and tune into ABC this Sunday night at 7 PM ET for an hour-long special that includes behind the scenes footage. There is even a Snap lens you can use to post and share with friends. For more information, visit

Serving U.S. Air Force bases

We have great news to celebrate this week from our public sector team. The U.S. Department of Defense (DoD) has selected Verizon Public Sector to deliver its 5G Ultra Wideband mobility service to seven Air Force Reserve Command installations. The bases are located in California, Florida, Massachusetts, New York, Ohio, Pennsylvania, and Texas. The deployment will include C-band radios installed outdoors at each AFRC facility, bringing higher speeds, increased bandwidth and lower latency for the base personnel and the surrounding community.

So far, Verizon is delivering 5G and other enhanced wireless network services across 17 Air Force bases throughout the United States. Verizon’s 5G network is helping U.S. military leadership fulfill its most strategic digital transformation priorities. These innovations include supporting flight line test equipment, animated simulation and training, full-motion, high-definition video to support telemedicine for its airmen, and ultra-fast artificial intelligence for biometric identification.

Serving a hard hit Texas County

Verizon Frontline will deliver connectivity and smartphones for the Harris County, Texas Emergency Services District No. 11 for use in trucks and ambulances to help achieve their mission and better serve the County’s residents. Great work there earning their business!


Celebrating kindness

V Teamer Jodi Hanke, a client services manager from the Business Group, shared her Kindness selfie at the Phoenix Kindness mural. We may have a mural in your city - head to our Call for Kindness page to find out more.

Next Monday

We’ll have another Up To Speed Live at 12 PM ET/9 AM PT with host Andy Choi and a special someone so make sure to tune in.

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Down with the dongle

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George Talks Tech’s four-letter word and the Stream TV

By George Koroneos

Let me set the scene for you…

You've got a million dongles cluttering up the back of your TV. Half of them don't even work anymore and they’re crisscrossed in this awkward way that makes you want to turn the TV back around and never look back there again.

Tell me the truth: Do you really think you need another dongle? No. What you need is Stream TV — the ultimate content delivery platform in a sexy black box.

Stream TV has a slim body that easily fits next to your TV or hidden behind your TV with the included wall mount bracket. It features an easy-to-navigate hub that spotlights the best content from top streaming apps like Disney+, Netflix, Prime Video, Hulu and more and puts the mighty TV front and center with support for 4K Ultra HD, HDR10 and HDR 10+.

Now let’s talk about the remote. This comes with one-touch access to Google Assistant voice control, so you can search for a specific show by just pushing the button and asking it nicely.

And if you’re like me and constantly lose your remote control, you can locate it by tapping the Stream TV power button twice. It will continue to beep until you find it.

I’ve saved the best part for our Verizon customers for last, Stream TV is optimized for Fios Home Internet or 5G Home, so you can save favorites and settings to your account.

The new Stream TV is available right now for $69.99 at What's more? New Verizon Fios and 5G Home customers can get a Stream TV on us.

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Reinforcing our commitment to social justice with the NAACP

Hear from Hilary Shelton, SVP for Advocacy and Policy at the NAACP, on the importance of criminal legal system reform. #Verizon #CitizenVerizon

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Help is on the way. Valentine's Day advice.

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George offers last-minute Valentine's Day advice.

By: Andrew Testa

On today’s Up To Speed, host Andrew Testa got some Valentine’s Day help from our resident gadget guru George Koroneos.

V for V-Day tips

To set the mood, George suggests using Apple Music, which comes included with one of our premium unlimited plans. Make the perfect playlist ahead of time and enjoy the evening stress-free.

You’ll also want to experience that music via a good speaker. George likes the JBL Flip 5, which connects to your phone via Bluetooth for excellent audio quality no matter where you are.

Looking for a special gift for that special someone? Consider an upgrade to the new Galaxy S21+ and you can buy one and get one on Verizon. The camera is great for capturing low-light shots, including beautiful Valentine’s Day photos in candlelight.

For the parents who will be celebrating from home, remember that you get Discovery+, Disney+, Hulu, and more included with your premium unlimited plan. Try an innovative rom-com like WandaVision from Marvel and Disney on Disney+.

Are you curious about how others will be celebrating during this very unique year? Verizon recently commissioned a survey in partnership with Kelton Global.and discovered some interesting Valentine’s Day facts.

  • 19 million Americans will celebrate Valentine’s Day in their pajamas
  • 46 million Americans will mark the occasion by calling, texting or video chatting with loved ones
  • 7 million will go on a virtual date

Kind cards

The survey also found that one in four will send gifts or cards to those they can’t be with in person. If you’re one of those folks, Verizon’s Call for Kindness campaign has you covered. Check out the new Valentine’s Day-themed Kind cards that you can share with your family and friends at

And don’t forget to use #ACallforKindness to spread the love.

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Helping Santa’s NORAD elves.

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Verizon helps volunteers answer kids’ questions related to the most important sleigh ride of the year.


By: Dave Boerger

“Where is Santa right now?”

“Are my presents getting wet?”

“Do Santa and his reindeer have to wear masks?”

This Christmas Eve, kids can have these and other urgent questions answered thanks to the North American Aerospace Defense Command (NORAD) and the support they’ll receive from Verizon for the 18th straight year.

You won’t believe how it all started

Back in 1955, Santa placed a fun message in a Sears Roebuck advertisement in Colorado Springs, CO. The problem was the phone number to Santa was one digit off, so instead of reaching Santa’s elves at Sears Toyland, boys and girls dialed into a number that went to a top secret military line answered by a very confused U.S. Air Force Colonel Harry Shoup.

As he was looking for a way to fix the mix-up, Colonel Shoup, a father of four himself, decided to preserve the spirit of Christmas and respond to the Santa-related calls. Colonel Shoup’s troops were on board with the mission as well and the rest is history. Our servicemen and women at NORAD have been tracking Santa’s sleigh ever since. Sixty-five years later, those calls continue to come in from boys and girls everywhere.

This year, to help expand support for volunteers who want to help in a COVID-19 environment, Verizon will share Apple iPhones preloaded with One Talk Service, creating a virtual hotline allowing NTS volunteers to operate as if they were inside the NORAD call center.

Offsite volunteers utilizing the One Talk technology will begin taking calls at 6 AM ET/3 AM PT on Christmas Eve.

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The gift that keeps on giving.

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Use the Verizon Visa Card for all your holiday needs.

By: Andy Choi

Verizon Visa Card

Don’t forget to let your friends and family know about our Verizon Visa Card. Use it this holiday season to earn Verizon Dollars – rewards you can redeem for the best things at Verizon.

As a cardholder, you’ll earn Verizon Dollars on purchases* including 4% on gas and grocery store purchases, 3% on dining (including delivery), 2% on Verizon purchases and Verizon bill payments, and 1% on all other purchases everywhere Verizon Visa Card is accepted. Verizon Dollars can be used toward things like devices, accessories or to pay your wireless monthly bill.

If you don’t have the card yet, it only takes a few minutes to apply online.

Forget Eminem. Are you a great wrapper?

When it comes to wrapping presents, are you far better or much worse than Andy? Share an example of your work for all of us to enjoy at And, if you really have an awkwardly shaped gift that is beyond your abilities, follow Andy’s lead and toss it in a Verizon bag. Presto, you’re done!

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A league of our own

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Our Verizon vs. Verizon Awards spot celebrates our undisputed network superiority and reliability.

By: Dave Boerger

When you’re the best at what you do, and you’ve been the best for a long time, you no longer compete with other competitors. You enter your own league.

A league of one.

Perhaps NBA legend Michael Jordan said it best: “Every day I demand more from myself than anybody else could humanly expect. I’m not competing with somebody else. I’m competing with what I’m capable of.”

Here at Verizon, we can relate.

In our latest spot “Verizon vs. Verizon Awards,” which will premiere during a high-profile moment of the Macy’s Thanksgiving Day Parade, we show how our hard work, commitment and passion continually set the standards for network superiority and reliability.

The evidence is clear. In August, we were named ‘America’s most awarded network,’ receiving ‘Most awarded for network quality’ for the 25th time in a row by J.D. Power and ‘Best network in America’ for the 14th time in a row by RootMetrics. And, for the first time from Opensignal, the incredible performance of our 5G Ultra Wideband network was named ‘The fastest 5G in the world.’

Our high standards drive everything we do. They are part of our past and a critical part of our future network leadership as we expand 5G.

Stay tuned. Much will change in the coming months and years, but you can count on us to continue to listen, innovate, test and push ourselves to improve our best-in-class service.

As the new ad states so elegantly, “we have a network built right, not to win awards, but a network that wins awards because it’s built right.”

About this Author: Dave Boerger is a part of the Verizon Corporate Communications team and a regular contributor to Up To Speed. He's a recovering marketer and sitcom writer.

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Taking 5G worldwide.

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On today's Up To Speed, breaking down the latest Verizon Business Group news.

By: Andy Choi

On today’s Up To Speed, Andy shared updates on some of the exciting things happening with the Verizon Business Group.

Private 5G MEC

Verizon is teaming up with Microsoft Corp. to create new ways for enterprises to accelerate the delivery of fast and secure 5G applications, benefiting from reliable and low latency connections. Verizon’s on-site 5G Edge network integrated with Azure edge services can enable ultra-low latency, many times faster than the blink of an eye, which can help businesses tap into real-time data analysis and delivery. You can read more here.

Taking Private 5G Global

Verizon Business today announced the launch of its international Private 5G platform for global enterprises located in Europe and the Asia-Pacific region. Delivered in partnership with Nokia, the offering will enable businesses to deploy a private dedicated 5G network within their premises. In addition to ultra-low latency and high speed, a key benefit of a private 5G network is the ability for businesses, particularly those with manufacturing, distribution and logistics facilities, to deploy a customized on-site mobile network, eliminating the need to transmit data through public networks. Learn more here.

Tami Erwin honored

Let’s raise our virtual glasses and toast our own Tami Erwin who was named by Fortune magazine as one of the most powerful women in business. Since 1998, Fortune has ranked the Most Powerful Women in Business using four criteria: the size and importance of each woman’s business in the global economy; the health and direction of the business; the arc of her career; and her social and cultural influence.

In 2020, Fortune added a new dimension: how is the executive wielding her power in this moment of crisis and uncertainty and is she using her influence to shape her company and the wider world for the better? We all know the answer. Tami, congratulations, and thanks for all that you do to move the world forward.

Earnings Watch and Win.

Join us tomorrow at 12 PM ET/9 AM PT for the 3Q20 Earnings Webcast on Up To Speed Live, when we will be live with Hans and our leadership team. Tune in to find out how you can win a new Samsung Galaxy Note20 5G phone. Here’s a hint: if you don’t watch, you’re not going to win.

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The best at what we do.

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Verizon Connect and Fios come out on top, great new device deals and the latest My Why and Mi Historia.


By: Diana Alvear

On today’s Up To Speed Live, Diana shared the following updates.

Another win for Verizon Connect

In case you missed the latest Commercial Telematics Vendors Competitive Ranking report by ABI Research, Verizon Connect ranked No. 1 in innovation for fleet management systems globally and was also named an industry leader in implementation.

Verizon Connect's fleet management system helps businesses manage their fleet of vehicles and assets and enables companies to reduce costs, improve efficiency and ensure compliance across their entire fleet operation. Thanks to advancements in artificial Intelligence (AI), machine learning, computer vision and Internet of Things (IoT), Verizon Connect has moved from delivering products to delivering extraordinary experiences.

“To be recognized in fleet management is a real endorsement of all the work we’ve been doing,” said Peter Mitchell, Chief Technology Officer of Verizon Connect. “We’re really proud of the work of all of our teams across the globe to achieve this.”

Mobile air quality lab

Aclima, an environmental intelligence company, has developed a networked, mobile air quality lab. Earlier this week, Communications team member Heidi Flato hosted Aclima and an Accuweather meteorologist/volunteer firefighter to talk about the effects of the West Coast wildfires and how Verizon is responding.

Here come the deals

Starting this weekend, for $20/month you can get an iPhone 11 Pro, for $25/month you get an iPhone 11 Pro Max, and for $25/month you can grab the Samsung Note 20 5G.

If you’re on the employee phone program, you are eligible and all of the details are on the web.

Friends and Family

Do you have friends or family who aren’t Verizon customers? They can get up to $25 off per month on mobile and $10 off per month on Fios when they switch to Verizon with our Friends and Family discount. Get your promo code and find details on how to share with your loved ones on the About You page on VZWeb, Media employees can get the info on The Street and all available via My Verizon app.

Maintaining our Power position

A big shout out to Fios, ranked number one for the East region in the latest JD Power and Associates Residential ISP Satisfaction Study. That’s the 8th time in a row that we’ve ranked number one in the East region, and Fios also ranks number one in the region for performance and reliability among Internet Service Providers. Congrats to everyone who contributed to another big win.

My Why: Kisiah Timmons

In today’s My Why segment, we meet Kisiah Timmons, Principal Product Designer, of Dulles, VA, a V Teamer who comes to work every day thinking about how to include everyone in everything we do. And her cooking? Let’s put it this way: don’t watch if you’re hungry.

Mi Historia: Johnny Gomez Orozco

Hispanic Heritage Month is in full swing, and today we introduce you to a man who gets his work ethic and accountability from his mother. Meet Johnny Gomez Orozco, a systems engineer whose life journey has taken him from Nicaragua to his current home with Verizon in Raleigh, NC.

Inside Verizon app

If you’d like to watch other My Whys and Mi Historias, now is the time to download the Inside Verizon app. It’s the best way to keep up with Up To Speed and access employee resources, exclusive events and webcasts. Anyone can download the free app onto their work or personal devices from the Apple App Store and the Google Play Store. If you don’t have the direct link handy, just search for ‘Inside Verizon’.

Race and Social Justice Action Toolkit

Would you like to start a chat with a colleague, family member or friend about social justice, but aren’t sure how to do it? Be sure to check out our Race and Social Justice Action Toolkit that can help you find someone to talk to, or get tips on how to have tough conversations.

We Mean Business

Yesterday, Verizon announced a $1 million dollar grant to We Mean Business, a global coalition of nonprofits working with businesses to take action on climate change. The funding will provide one million small and medium sized businesses from around the world with tech-enabled carbon footprint quantification tools and the education to enable a 50% reduction of their carbon emissions by 2030. The ultimate goal is to get all of these businesses to net zero before 2050. This grant furthers our commitment through Citizen Verizon.


A quick reminder, we showed you the trailer for MAKERS’ new documentary NOT DONE earlier this week. It’s a celebration of how far we’ve come with the women’s movement and the work we still need to do. It premieres on PBS on October 27 at 8 PM ET (check local listings).

Life tips from Sri Sri

We have a special segment with Guru Gowrappan, Rathi Murthy, and Sri Sri Ravi Shankar, a globally renowned humanitarian, spiritual leader and peacemaker. In their conversation, they discuss how to be your best self during these uncertain and stressful times, including techniques you can start using today.

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There is no team prouder than ours.

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On today's Up To Speed, reactions to the new 5G documentary 'Speed of Thought' and where we go next.


By: Katie Regner

Hurricane Sally update

Jeff Plowman, Director of Network Assurance for Global Network & Technology, provided an update on our preparations for Hurricane Sally, which is nearing the U.S. Gulf Coast. He pointed out one silver lining of the multiple storms hitting the area: We’ll be able to use many of the same mobile emergency assets that had been brought to the Gulf Coast for Hurricane Laura.

We recently announced that we’ll be providing unlimited calling, texting and data for customers in affected areas of Alabama, Florida, Louisiana and Mississippi. Full details here.


Verizon Response Team

Speaking of weather-related emergencies, Wendy Taccetta, who leads Business Commercial Operations for the Verizon Business Group, shared how the Verizon Response Team (VRT) answers calls from a range of large enterprises, government agencies and first responders, including The Red Cross, state governors and CAL FIRE (the California Department of Forestry and Fire Protection).

Wendy pointed out that our Public Sector sales team spends years creating the relationships that lead to those organizations calling us first. The VRT then disperses equipment wherever it’s needed across the country. Thank you to our Network, Sales and Response teams for all you do to prepare and respond.

By the way, this is a perfect time to make a donation to VtoV, our employee relief fund that is there for employees when they’re displaced from their homes as a result of natural disasters, fire or domestic violence. Give today to be there for your teammates in their time of need.

Speed of Thought

Last week, we encouraged you to check out the exciting new documentary on 5G “Speed of Thought.” Today, Katie hosted a discussion of the film with special guests:

Andrew McKechnie, Executive Producer of the documentary and Chief Creative Officer

Des Jackbir, Director of Network Field Engineering for Global Network & Technology

Elise Neel, VP of New Business Incubation

Glenn Cantave, Founder & CEO of Movers & Shakers

Sanyogita Shamsunder, VP of Technology Development & Planning

Andrew described how the film, which has been in the making for over two years, has been a passion project for many of the key players.

Des described the coming impact that today’s innovations will bring in areas like public safety, where the technology will help reduce the number of traffic accidents. “I don’t know that there is a more proud department than ours,” said Des. “Thirty years of investment that makes our network what it is today.”

Elise shared an example of New Business Incubation related to location technology. The team is working on transforming our current 2D world to 3D and even 4D to help humans and machines work together more efficiently. Those machines include our Skyward drones. We are working towards our goal of 1 million connected drone flights, leveraging the data from those flights to help us prepare for future drone package delivery.

Glenn shared how Movers & Shakers, the New York City-based non-profit, uses augmented reality and other technologies to highlight underrepresented narratives. He talked about how, growing up, he didn’t see brown and black skin discussed in history classes. Today, Movers & Shakers uses 5G to make more immersive and dynamic content possible to excite kids as they use their phones and tablets to learn about the stories he didn’t hear as a child.

Sanyogita shared the work her team is doing that can be utilized by a wide range of people and organizations. This includes our 5G Super Bowl event that showcased AR content and this year’s Indy 500, where we used our 5G network to connect high-speed cameras.

If you haven’t already, watch “Speed of Thought,” available on our Inside Verizon App. Download the app on your work or personal devices from the Apple App Store and the Google Play Store. Beginning tomorrow, September 16, the film will also be available on Amazon Prime Video, Peacock and Fios on Demand.

Count Us In

This afternoon, Diana Alvear hosted a Yahoo News panel called Count Us In. The lively panel discussion featured Latinx thought leaders and newsmakers discussing the crucial importance of filling out the U.S. Census questionnaire and voting in the upcoming election.

#Next20 Born Digital

On Thursday, September 17, you can watch the premiere of the next episode of #Next20 on our Twitter page. #Next20 is our series about the issues and conversations that will define the next 20 years. In Thursday’s episode, Brittany Jones-Cooper, host and producer at BUILD Series, moderates a two-part panel on how Gen Z is rocking the status quo in these uncertain times and what this generation expects from brands, educators and employers to build a stronger and more equitable society.

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Working around the clock.

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Verizon Response teams help residents and first responders in Louisiana get back up and running.


By: Jeremy Godwin

The ferocious winds of Hurricane Laura not only knocked out power in the Lake Charles, LA, area, they also knocked out fiber connections. That fiber is what carries calls and internet connections from cell site to cell site and back to our switches.

Jeremy caught up with Jeff Plowman, Network Assurance Director, who explained that engineers have deployed satellite connections to provide temporary connection to cell sites as well as to support local first responders in the area.

This weekend our teams will support the efforts of Operation BBQ Relief in Lake Charles, where residents can get a meal, charge their devices and connect to the internet.

Yesterday, the Verizon Foundation announced a $1 million donation to support immediate relief efforts across communities in Louisiana and Texas impacted by the hurricane.

For our consumer and small business customers, unlimited calling, texting and data has been expanded in eight additional parishes in Louisiana beginning Friday, August 28, through September 1. For full details and to see how you can verify eligibility, go here.

Please also consider donating to the VtoV employee relief fund to assist V Teamers impacted by this storm and other natural disasters.

Visit the Emergency Resource Center for the latest details or follow us on social @VZUpToSpeed.

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When close enough isn’t good enough.

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New RTK technology provides centimeter-level location accuracy. Nicki Palmer explains what it is and why it matters.

By: Katie Regner

Real Time Kinematics (RTK) produced at scale

If you haven’t heard of Hyper Precise Location with Real Time Kinematics (RTK), you’re not alone.

Nicki explained how this technology represents the next evolution in mass market GPS solutions. It provides centimeter-level location accuracy -- in comparison to an accuracy level of three to nine meters with GPS alone -- and ultimately can help reduce the costs and risks associated with inaccurate location data.

Nicki shared how we’re deploying and building RTK technology and reference stations to our network across the United States. Along with the rollout of 5G and Mobile Edge Compute (MEC), the expanded bandwidth and speed, low latency and cloud processing powe will help support emerging technologies like unmanned vehicles, future railways, precision ag-tech, high-value shipping, next-gen mapping, infrastructure monitoring, critical rapid response and more.

Meet a Build The Future challenge winner - Kaitlynn Davis

We had over 1,400 great submissions in our Build The Future challenge. The three winners have presented to senior leadership and are moving on to the prototype stage.

We caught up with Kaitlynn Davis, Enterprise Solutions Professional Services Integration Consultant, to learn about the inspiration behind her team’s submission. “Imagine you’re in charge of a business or emergency service getting flooded with robocalls and you need to respond quickly,” she said. “I work in voice protection and analytics where we see these problems every day. My team came up with a network solution: Voice Defense+. This will ensure that critical channels for communication are safer on our networks than anywhere else.”

Inside Verizon on LinkedIn

To read more about Kaitlynn’s story on how her winning idea came to life, check out this interview on LinkedIn. And while you’re there, be sure to follow our Inside Verizon page to stay up on all the news, helpful career tips and stories that make you go, “Hmmmm.” Share an opinion and be part of the conversation with your fellow V Teamers.

Virtual hackathon

Nicki gave a shout out to the V Teamers who recently spent their weekend participating in a virtual hackathon. The solution they came up with deals with how we detect and analyze devices in the IoT space, allowing us to provide better tools to customers. As this great idea moves forward to prototyping, it proves once again that innovation is alive and well here at Verizon.

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Did you Hear The Big News?

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Verizon's 5G Edge and AWS Wavelength will change the game - from smart manufacturing to augmented reality.


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Introducing Citizen Verizon

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Learn more about our new responsible business plan to drive economic, environmental and social advancement.

By: Rebecca Nicole Laming

When the world thrives, we all win.

In the early weeks of the COVID-19 crisis, Verizon stepped forward to offer support to organizations on the front lines and communities hit hardest by the pandemic. This was not the first time we saw a signal for help and sprang into action. Running toward a crisis is simply something we do as V Teamers.

Doing well by doing good is a guiding force behind how we operate and show up for society. So, it should come as no surprise that Verizon announced today a new responsible business plan, Citizen Verizon, reinforcing our deep-rooted commitment to address pressing societal issues through action and accountability.

Citizen Verizon will serve as a framework to assess how we leverage our resources, technology, and employees to drive progress in three key areas where we have an existing legacy and the opportunity to expand our impact.

Digital Inclusion

Our commitment: Provide 10 million youths with digital skills training and one million small businesses with resources to help them thrive in the digital economy by 2030.

Using next-gen technology, Verizon is developing an education platform for grades K-12 that will support the hybrid learning models emerging from COVID-19. The platform will support district leaders, teachers, parents and students by enhancing resources with a focus on remote education and leveraging technology for learning. Parents will also receive digital literacy training to help the entire family prosper.

Championing digital inclusion and education is not new to Verizon. These commitments and actions expand upon our Verizon Innovative Learning program which provides 350,000 underserved middle school students across the country with technology, connectivity and immersive curriculum to help close the digital divide. Since 2012, the Verizon Innovative Learning program has provided more than $535 million in market value towards STEM education.

Additionally, we will continue our support of small businesses to help them be digitally ready today and into the future. By 2030, Verizon will provide 1 million small businesses with resources to thrive in the digital economy.   

Climate Protection

Our commitment: Verizon pledges to be carbon neutral in our operations by 2035, reducing emissions, investing in renewable energy and purchasing carbon offsets.

Just last year, we reduced 8.8 million metric tons of emissions, equivalent to taking 1.9 million cars off the road for one year. Verizon was also the first U.S. telecom company to issue a Green Bond, with nearly $1 billion in net proceeds for renewable energy, energy efficiency, green buildings, sustainable water management, biodiversity and conservation. By deploying 24 megawatts of additional on-site renewable energy by 2025 to planting 10 million trees by 2030, we are continuing to demonstrate our commitment to protecting the planet.

Human Prosperity

Our commitment: By 2030, Verizon will prepare 500,000 individuals for the jobs of the future through skills training and mentorship.

We know the rapid advancement of technology requires new skills to succeed in an increasingly digital workforce. Verizon is providing tools and services to help prepare the most vulnerable and under-resourced communities for the jobs of the future.

Citizen Verizon Assembly

On July 28, Verizon will bring together activists, social entrepreneurs and both nonprofit and business leaders for the inaugural Citizen Verizon Assembly: Charging Social Change Forward. The hour-long virtual event will focus on the importance of corporate responsibility in addressing the most pressing economic, environmental and social issues.

Citizen Verizon Assembly will be live-streamed on Yahoo Finance on July 28 from 5:00 - 6:00 PM ET. Stay tuned for more information on participants!

Calling all V Team volunteers

Now, more than ever, the world needs all the good we can offer. While Verizon has a strong scorecard and rich legacy when it comes to doing right for the greater good, Citizen Verizon is how we intend to double-down our efforts, lead the way and deepen our impact.

You can help by offering your time and service as a V Team volunteer and contribute to our company-wide goal of 2.5 million volunteer hours by 2025. While no one person can change the world on their own, your actions will be matched by the strength of over 135,000 Verizon employees.

We have the power to make a difference and use our shared ingenuity to build a brighter future with Citizen Verizon guiding us #ForwardTogether.

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Here's to the #Next20.

Nilsa_VZ by Community Manager

It's been an amazing journey. Just imagine the places we'll go next.

By: Jeremy Godwin

20 Years of Verizon

Verizon Communications was created on June 30, 2000, by Bell Atlantic and GTE in one of the largest mergers in U.S. business history. Since it’s outset, Verizon has connected people in countless new ways in order to move the world forward. (Read the entire history of how Verizon was created.)

Ringing in the future

Speaking of moving forward, we spoke to V Teamers Nigel Leuwaisee and Raquel Wilson who rang the New York Stock Exchange bell in celebration of Verizon’s 20th anniversary.

As we celebrate the past 20 years that made Verizon into the industry leader it is today, we also look toward the future to inspire change and growth. We don’t know what the future will look like, but we can listen and learn from the next generation laying the groundwork for change.

To celebrate the next 20 years of Verizon, we are introducing a new series, Next 20, featuring young advocates alongside seasoned trailblazers to discuss the inspiration behind their activism and the promise of technology to shape a more inclusive future.

Stay tuned for the first episode of Next 20 dropping next week.

Introducing My Why

It takes more than the best technology to move the world forward, it takes the best people -- our V Team.

Check out our latest weekly series, My Why, which celebrates our employees and highlights their experiences with Verizon. From sharing hidden talents to favorite memories, My Why will feature 20 V Teamers and what makes them proud to be part of Verizon.

Today, we kicked things off with Caroline Ancheta, a call center senior manager based in Hampton, Virginia. A 13-year V Teamer, Caroline shared how Verizon has shaped both her personal and professional journey and what excites her for the future.

Calling all V Teamers: We want to hear from you and explore your experiences at Verizon. Stay tuned on how to share your My Why story.

20th Anniversary video

Watch our 20th Anniversary video.

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Pain into purpose.

Nilsa_VZ by Community Manager

Christy and Rose share social justice news, new virtual volunteer opportunities and upcoming events.

By: Jeremy Godwin

On today’s Up To Speed, Jeremy was joined by Christy Pambianchi and Rose Kirk who shared the following updates.

  • We join in celebrating today’s U.S. Supreme Court decision, which ruled that civil rights law also protects LGBTQ workers.
  • New virtual volunteer opportunities are now available, including helping people to exercise their right to vote, getting the word out regarding the census and preserving history by transcribing letters from African-American slaves and Civil War soldiers.
  • BOLD Verizon Virtual Walk - today through July 4. You can sign up through the Employee Volunteer Portal. Get your walk on!
  • As part of our $10 million commitment to social justice, we continue to work with our seven partners including the NAACP and the Legal Defense Fund.
  • Verizon Innovative Learning (VIL) - As in years past, we continue to support at-risk students. One example: It is projected that 70% of US students will be behind in their math skills when they return to school in the fall. We’re giving students access to online tools that will help them catch up.
  • BOLD Census Day is June 19

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Willie Jackson, a Diversity & Inclusion expert, joins us for Wellness Friday to discuss how to have difficult conversations during this time.

If you are looking to start a discussion on race with a colleague or friend, here’s a toolkit with resources to help get the conversation going.

If the events of the last two weeks have you asking, “What can I do to help?”, you’re not alone. Broaching these topics in the workplace is not easy and requires some preparation. For today’s Wellness Friday, Diana Alvear spoke with Willie Jackson, a consultant and facilitator with Ready Set about why it’s not enough to be an ally, it’s more effective to embrace being an accomplice for change.

Accomplices put allyship into action.

First, let’s define allyship: An ally is someone who isn’t part of a marginalized group but who supports that group actively. That’s a good start, but Jackson said what matters is putting that allyship into action, aiding efforts to support marginalized groups..

“What we’re inviting people to do is re-imagine how they’re activating their allyship, to make it less of an identity and more of an active partnership with someone that might need your support, that might benefit from your privilege or that might need your support in that moment.”

It could mean speaking up when you hear someone say something inflammatory, or when you witness a colleague get talked over or passed over in a meeting. Maybe you’re the person who said something that upset someone, so instead of getting defensive, you listen to and learn from the other party, thereby opening up space for dialogue.

Even better is taking action to create more opportunities or a more equitable environment for everyone, especially marginalized groups. Jackson often cites the story of actress Octavia Jackson partnering with her colleague Jessica Chastain that resulted in a bigger paycheck for them both. It’s an example of putting allyship into action that creates a net positive impact for everyone.

It starts at the top. In order for this to happen, Jackson said it’s crucial for the support and space to come from the top. “It’s one thing to put out a statement saying, we stand with protestors. It is yet another thing to take a look inward and say what am I doing to measurably and appreciably address the concerns these folks are saying. How am I addressing this in how I am hiring, how am I looking at the demographic composition of my team and bringing it into parity with the US population?”

Accomplices don’t have all the answers. It’s important to note, said Jackson, that this is tough work and you’re not going to get it right every time. “The unfortunate reality is that when people have tried to broach the topic and it has gone poorly, they shut down and say, ‘I’m never doing that again.’ We have to give each other and ourselves grace and compassion to mess it up. What we really need is the grace to say, ‘I see your effort, I acknowledge your effort, I acknowledge your harm.’ We all can do that.”

Do your homework.

It helps to do your homework prior to having these conversations. We’ve assembled a comprehensive toolkit for you to listen, learn and prepare to engage in this type of dialogue. It’s hard work, but it’s the work that will create a more just and equitable world and workplace for everyone. It’s as simple as reading books and watching movies. “Just Mercy” is one of many films that help us understand our nation’s past and some of the injustices that led us to where we are today. The film is available to watch on Fios at no cost for the rest of the month, so we encourage you to watch that film as well as a collection of other similar movies that shed light on this subject and help everyone gain a better understanding.

For more on Willie Jackson and his work, please visit him on LinkedIn.

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V Team Volunteer Spotlight

Nilsa_VZ by Community Manager

Making a difference is a way of life for this military veteran and V Team recruiter.




By: Rebecca Nicole Laming

Dedicating time and service to improve the world takes on a new meaning for Jorge Hernandez, who is celebrating his first anniversary with Verizon tomorrow as a recruiter.

Jorge served in the military and was attracted to Verizon based on the company's commitment to giving back and a strong track record for supporting the military community. In his short tenure with Verizon, Jorge has built an impressive volunteer resume: Writing letters to veterans through Operation Gratitude, walking in support of mental health with NAMI, and showing his gratitude to first responders.

Like Jorge, you can make a difference across our social responsibility pillars: Digital Inclusion, Climate Protection, and Human Prosperity.

Check out our Volunteer Portal and select from over 150 virtual activities that contribute to our company-wide goal of 2.5 million volunteer hours by 2025. Read on to learn more about Jorge and let’s wish him a happy V Team anniversary.

Q: What inspired you to sign up for the Volunteer Platform?

A: Volunteering is simply a way of life for me, but COVID-19 has been a devastating force for so many people and communities. I signed up for the Volunteer Platform after learning about the isolation many older adults are experiencing while separated from their loved ones in quarantine. At that point in your life, you should be able to enjoy every moment and be around the people you love. It saddened me that older adults, especially veterans, felt alone during this challenging time. I got my entire family involved and we created letters for older adults and veterans to brighten their day. I was also excited to support first responders who are heroes on the front line and deserve to be celebrated.

Q: What causes have you volunteered for?

A: I understand sacrifice, being part of the military during 9/11, so I gravitate towards volunteer opportunities like writing letters to older veterans or providing meals to troops overseas. Leveraging my experience in recruitment and talent acquisition, I mentor young students and military members by helping them prepare for interviews and develop their resumes. I also walked 30 miles in a week for NAMI to raise awareness for mental health.

Q: Why is it important to give back during COVID-19?

A: I have a soft spot for first responders and work directly with them when enlisted. Here in Chicago, I have family members who are nurses, and I would do anything to show my support for their heroic efforts. I pray they stay healthy as they continue their noble battle.

Q: How important is it to work for a company that encourages volunteer activities?

A: Other than serving in the military, I have never worked for a company that promotes volunteerism and emphasizes the importance of service like Verizon. I am proud to be a part of a company that encourages its employees to take action and give back. It's good to know when the gears need to be shifted to serve a larger purpose, the V Team comes together to support each other and those in need.

Q: How do your volunteer efforts make a difference?

A: I have not seen my grandmother since this crisis started, and I don't want her to forget her great-grandchildren. While sending flowers are lovely, they don't last. That inspired me to create as many origami as possible to include in letters to older adults and veterans. Our entire family sat down to write messages, and we made memories together with each fold of the origami. The smallest things mean the most and I believe that our messages and origami made people smile. That’s just awesome.



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David Turner’s 16 years as a volunteer police officer continues a calling to serve his community.

David Turner has three full-time jobs: Dad, project manager within Verizon Business and a volunteer police officer with the Wiltshire Police Force in the United Kingdom.

After briefly serving in the British Army, David felt compelled to continue service to country, so he volunteered to protect and serve his greater community as a Special Constable — a role that’s more important than ever during COVID.

One of more than 200 volunteers fulfilling this vital role, which carries nearly equal responsibility of paid officers, David shines as he dedicates more than 50 hours per month — well above the 16-hour minimum — across nights, weekends and holidays.

With 16 years under his belt, David has no plans to stop. Especially because during COVID, he believes his service has become increasingly important, providing invaluable community reassurance and answering domestic violence calls, among other duties.

Thank you David for being on the frontlines when you’re needed most. We’re proud to call you a V Teamer.

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