Chat

[bkb68]

Has anyone who works for Verizon actually attempted to use the idiotic chat?  After repeated attempts to get a simple answer, I've wasted hours waiting for a response with no indication if I'm actually connected to anyone, or anything.  I hope that I haven't been chatting with live people as their responses are not helpful, often inaccurate, and do not answer my inquiry.  Where else to turn?  Does anyone care that such an integral piece of customer service is complete garbage?

[mitpdub]

I kind of agree. I’ve tried a few times and although they are always nice and cheerful they don’t seem to have the ability to actually fix my billing issue. 
i think they just run interference for now to keep people from calling or going to a store. Even the replies by VZW staff in these community forums have resulted in no progress. 

[vzw_customer_support]

We always want to make sure we are able to help out if you have any issues. I do see that we previously sent you a private message to better look into this but never received a reply back. If you would like to continue, feel free to reply to the message we had previously sent.

~Freddy

[vzw_customer_support]

We are sorry to read that you have been having issues with our chat, and we'll make sure to forward your feedback. If you could provide us with additional details, we'll be glad to help out.

~Freddy