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I had to spend over 5 hours with customer service people overseas with no clue and no resolution! I never got what was promised! I learned something this week! Cancel Verizon as soon as I can and never use this service again! After 5 hours I still had to call back the following day! There are NO supervisors- just the same customer service people!
We are sorry this was your experience and want to do all we can to support you. We also don't want to see you go, I am sending you a private message now.
-Jaquetta
We reached out via Private Message so we could help turn things around and address your concerns. In order to address your concern, we’ll need to look at your account and verify it, which we do via Private Message. If you still need support, please contact us.
-John
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