Is it impossible to file a formal complaint to Corporate?

KM2584
Enthusiast - Level 1

Just had the absolute worst customer service experience regarding my bill. I am still seeking resolutions but I also would like to make a formal complaint. Google shows a form that doesn't apply and I see no email address. Please help. 

2 Replies
vzw_customer_support
Community Manager
Community Manager

We hate to hear that you had a bad experience when you reached out to us.  So we can assist you better, we will be reaching out via Private Message.  -Dee

0 Likes
Reply
vzw_customer_support
Community Manager
Community Manager

Hello KM2584, thanks for reaching out with regard to your experience with us regarding your bill.  We would like to take a closer look at your account to see what is going on.  Please let us know when you're available, so we can further assist you.  -Dee

0 Likes
Reply