I am writing to address several issues experienced since switching to Verizon's business plan.
Key Issues:
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Account Management:
- It took 3-4 months to enable my team to manage their billing and accounts, despite repeated assurances that this was possible. I spent hours on the phone and in-store, making over 20 visits, texting and numerous calls without resolution until recently.
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Billing Discrepancies:
- The communicated rate of $35 per line plus fees was not honored. Despite this, actual monthly costs have been significantly higher, leading to dissatisfaction and most of my team leaving Verizon.
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Communication and Service Issues:
- I've experienced unresponsive customer service, being put on hold indefinitely, and never getting to speak with a supervisor. Documentation and communication from your representatives have been inconsistent and frustrating.
Current Request:
I would like to know if it is possible to:
- Return my phone to Verizon.
- Transfer my number to Comcast to consolidate my accounts and move to a more suitable service provider.
Please advise on the steps required to achieve this.
