Child Item

Site Totals

61368 Questions Answered 267 Categories

Home
Mobile
Accounts & Billing
Billing & Payment

Verizon Customer Service

Just wanted to say that Verizon Customer Service does not help in anyway. I've called multiple times, received agents over seas who does not understand what I need or what I am saying. Their response was "I understand". I have tried chatting/texting and all I got was bots claiming to be live agents, asking repetitive questions. So frustrated.

Comments

SynthpopAddict

I've had luck getting a real person on live chat by typing "live agent". Depending on what the issue is, I may be able to find you a different number to call? Just an FYI, business and personal accounts are different parts of the company, as are prepaid and postpaid personal accounts.

Verizon_Support

We are sorry to read that this has been your expereince and we are here to help. I have sent you a Private Note so that you can respond and we can address your concerns.

-Bryan

Child Item