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Just wanted to say that Verizon Customer Service does not help in anyway. I've called multiple times, received agents over seas who does not understand what I need or what I am saying. Their response was "I understand". I have tried chatting/texting and all I got was bots claiming to be live agents, asking repetitive questions. So frustrated.
I've had luck getting a real person on live chat by typing "live agent". Depending on what the issue is, I may be able to find you a different number to call? Just an FYI, business and personal accounts are different parts of the company, as are prepaid and postpaid personal accounts.
We are sorry to read that this has been your expereince and we are here to help. I have sent you a Private Note so that you can respond and we can address your concerns.
-Bryan
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