Kindle won't connect to new Verizon router.
new2user
Newbie

I just had router upgraded. Message says access denied. Verizon tech came and "fixed" it but then it went out again a few days later. I talked to Kindle tech support and they said that problem was with the router.  Any suggestions?

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Re: Kindle won't connect to new Verizon router.
SynthpopAddict
Contributor - Level 3

Have you tried powering down the whole internet system and restarting it, along with erasing the Wi-Fi login credentials on your Kindle, then having the Kindle do a re-scan for Wi-Fi networks, then entering in the new password?  Am guessing either the password was changed or just having a new piece of equipment installed messed up the internet connection so it has to be refreshed.

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I'm not a Verizon employee, just another customer trying to help.