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Redeem home offer for Chromebook

I am having the same problem as MANY others. I received the email that I am now eligible for the Chromebook Go and Samsung Galaxy Buds 2 offer from when I signed up for service. I have been trying to redeem that offer for several days and I only receive the message: "We're sorry. There was an error when adding this promotion to your account. Please try again later."

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[Deleted User]

Hi @Mark55555

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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