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Xbox and gift card offers disappeared

Hi, I am supposed to be able to redeem an Xbox Series S console and a $100 Verizon gift card as of August 13, and I am supposed to be able to redeem the offers withing 60 days of the offers being available. When I logged into my account, neither offer appears on my account anymore, and I have not redeemed them yet. The offers do not appear in my pending offers or in my "ready to redeem" offers. How do we fix this?

Thanks,

Anthony

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[Deleted User]

Hi Wojtkowiak,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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