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eGift cannot be viewed at this time

I redeemed a $50 Home Depot gift card from my Verizon rewards and it said that it will be in my email in the next 1-2 days. When I received the email, it told me to click the url to "Redeem eGift" and follow the onscreen instructions. However, clicked on the link and all I see is "Your eGift cannot be viewed at this time. We are unable to display your eGift at this time." What am I supposed to do? Did I lose my eGift?

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[Deleted User]

Hi winnie6,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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