Any help would be appreciated. I moved roughly four months ago had Fios. Verizon disconnected my email a day early and I lost everything. Even though I now have DSL with Verizon everything was lost. I have spent over 15 hours on the phone and have made complaints about the following and have gotten nowhere:
1. After making a written dispute to Verizon, was offered a $100 credit to offset the Fios charges from early contract termination. Billing did not credit my account.
2. Verizon wireless called me tonight at 850pm. Some of us have kids and have to work. Anyway, told them about the credit and then I was put on hold for ten minutes. Why call if you put me on hold? I hung up.
3. Have been trying to enroll in triple play for four months. Could use the credit. Called, called and called. Some reps did not know my account number, direct tv account number, etc... Still waiting for this.
4. First signed up for 5mb of DSL service did not work. Then signed up for 3mb of service. Download is only 1.21mb on a good day. Need a new line run. Line is very old and I am close to the hub. Can not get anywhere with this. Only one phone jack works in the house but I guess that is on me.
thanks for any help, billing and communication has been horrendous.
Scott
