I would appreciate help in figuring out how to retreave my phone records (outgoing and incoming calls) for 2012?
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Good Luck.
Looks like they don't provide that.
Call History Logs Call History Logs Log for International CallsYou can view a log for your International Calls on the long distance portion of your home phone bill.If you do not receive a paper bill, you can see your bill online at My Verizon.
Log for Incoming CallsDetails of your local calls are not provided. If you need more information, please Contact Verizon.Freedom or Freedom Extra CustomersDetails of calls that are covered by these plans are not generally provided. If you need more information, please Contact Verizon.Flat Rate CustomersDetails of your local calls are not provided. If you need more information, please Contact Verizon.