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Cannot Report Landline Outage

I have tried to report a landline outage on VZ website for almost an hour. Chat bot demands that I log in. I am logged in. I tell it as much and it wants to reset my credentials. VZ web site shows I am logged in. This is an endless loop of poor customer service. Anyone have a direct link to something close to a literate human being who might be able to help me?

Thanks.

Comments

dexman

Are you able to contact Verizon Support using a mobile phone?

VZ_jenn

Hi BillWidel,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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