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Cannot listen to voice mail on my mac -- javascript error on window.navigator.cpuClass.toLowerCase()

When I click on the icon to play the voice mail from the voice mail message list, I get a JavaScript error and the window just freezes. The debugger points to line 125 in VoiceMailPlayer.aspx where it tries to lowercase the cpuClass attribute of the window.navigator object. Unfortunately, on Safari 5.1.2 and Firefox 8.0.1 on Mac OS X 10.7.2, the cpuClass attribute is undefined.

Anyone know of a workaround for this?

Comments

Anthony_VZ

I havent heard of others with the same trouble. Are you up to date on your version of Java?

sddj

Yes, all software updates applied. Java version is here:

java version "1.6.0_29"
Java(TM) SE Runtime Environment (build 1.6.0_29-b11-402-11M3527)
Java HotSpot(TM) 64-Bit Server VM (build 20.4-b02-402, mixed mode)

sddj

From Safari's Developer Toolbar:

function GetBrowser(){

var agt=navigator.userAgent.toLowerCase();

var ops=window.navigator.platform.toLowerCase();

var cpu = window.navigator.cpuClass.toLowerCase();

VoiceMailPlayer.aspx:125TypeError: 'undefined' is not an object (evaluating 'window.navigator.cpuClass.toLowerCase')

if( ((agt.indexOf("msie") != -1) && (agt.indexOf("netscape") != -1))){return "NetscapeIEEngine";}

From Firebug in Firefox:

window.navigator.cpuClass is undefined

var cpu = window.navigator.cpuClass.toLowerCase();

VoiceM...er.aspx (line 125)

From what I have googled, the cpuClass attribute is ONLY supported on IE.

HFTobeason

Same problem here. Doesn't work on Chrome either. OSX 10.7.2, Safari 5.1.2, Java 1.6.0_29. FIX THIS!!!

gosu174

Doesn't work on my Mac either - Mountain Lion 10.8.4 with Chrome, Safari, or Firefox. Java is 1.7 and I suspect that may be where the issue is. With all the security issues etc. with java in a web browser, seems like there could be a better way to do this.

rwlkr

I know this thread is old, but here it is 2013 and I cant play voicemai from Verizon's website either on OS 10.8.4 with Safari or Firefox.

rwlkr

...forgot to mention that I'm running the latest version of java: ver. 7 update 40

ChattyRobbie

I'm having the same problem on my iMac with Mountain Lion installed and Java updated and browsing with Safari and Chrome. It's been going on for some time now.

ADSR

OSX.9.2

SAFARI 7.0.3

JAVA 7 UPDATE 55

I've selected Verizon as a trusted site to run Java.

And allowed Java to run in browser.

I get a GUI to play, pause, FF, RW the voice mail file.

But it does nothing.

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