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EMAIL ALERTS FROM FIOSADMIN@VERIZON.COM

I've been receiving email alert notifications from fiosadmin@verizon.com for every phone call that is received to my Verizon home digial voice number. The emails are sent to an email address that I've been told is the default email address associated with my account, not my standard email address. Verizon techs said the problem is caused by Verzion Call Assistant. My Verizon Call Assistant does not have email alerts activated and their tech supports states that email alerts from Version Call Assistant would be generated from verizoncallassistant@verizon.net and the problem is at verizon.com.

This began 3 days ago and I have not accessed any of my verizon accounts or setting in months.

Anyone else experiencing this problem?

Comments

marysjohnston@verizon.net

I just started receiving these same emails within the last 7 days .... no notice of change in service, no offer to opt in to the service, no way that I can find to turn them off.

I'm on an iMac, so I can't run the CallAssistant .exe .... why a company the size of Verizon would write single platform client programs is the topic of an entirely new rant.

I have:

-sent emails to tech support

-talked to the Call Assistant support line

-talked to the FiOs Admin support iine - who said they turned off the emails, but they are still coming

-poked around the Verizon website, logged in/out of dozens of pages, checked options to turn-off emails multiple times

and still I get these unwanted emails telling me I got a phone call.

How bleeping hard is it to have all this controlled through a single webpage?

xmnj2

If you go to www.verizon.com/fiosvoice and go to Calling Features->Call Notifications make sure it is turned off.

tw33k1

@xmnj wrote:
If you go to www.verizon.com/fiosvoice and go to Calling Features->Call Notifications make sure it is turned off.

It's turned off for me, but I still get an email for every phone call I receive. Any other ideas?

mpapz1

I'm still receiving the notifications and mine is not checked either. Can't find a way to stop it.

ggma11261

I have digital voice and have not seen this type of email - I have call notification turned off now but when I did have it turned of the messages came from this email address Verizon FiOS Notifications <noreply@verizon.net> not FiosAdmin

dan-b

I had this problem a while back and now it's come again without my request. Very annoying. I don't see any place to turn it off and am having problems even finding a contact number for customer service. I'm going to start looking for other internet/phone/tv options. I don't have the time to deal with this kind of frustration.

Hubrisnxs

just call them they can disable it for you. it's not immediate, but they will take your report and call you when they are done disabling it.

JiveTurkey2

*BUMP*

I too have been having same issues. I installed Verizon Call Assistant for the heck of it, but I never put that email address into that program nor did I ever enable that feature.

I gave that 1-888-483-5156 a try, called & spoke to a rep from "Verizon ITS", who said that he needs to create a ticket to the engineers & they should have it removed within 48 business hours (I think that's what I heard), but being Friday, could take up till next Wednesday, not too bad! The wait time was EXCEPTIONALLY quick, don't bother calling 1-800-VERIZON, as they'd be more confused as you are as to why the email alerts are spontaneously appearing (and believe me, I live w/ my in-laws, and with them, and their other son & daughter (adults & moved out), they have debt collectors/creditors calling up in here ALL THE TIME. I don't appreciate getting 200+ emails every few days ahahahha

MT73

I'm having same issue (have had for many months) and can't turn it off. I log into the link you provided and it takes me to what appears to be an advertsing page, with a paragraph under Calling Features, but there is no link to click.

I have Verizon FIOS phone service; couldn't tell you if it is the Digital Voice service or not. I did not specifically order that (almost a year ago) if it was an optioned selection.

Any help appreciated.

prisaz

@MT73 wrote:
I'm having same issue (have had for many months) and can't turn it off. I log into the link you provided and it takes me to what appears to be an advertsing page, with a paragraph under Calling Features, but there is no link to click.
I have Verizon FIOS phone service; couldn't tell you if it is the Digital Voice service or not. I did not specifically order that (almost a year ago) if it was an optioned selection.
Any help appreciated.

If you go to this site and have digital voice, you can adjust that setting yourself.

https://www36.verizon.com/fiosvoice/

If you do not have digital voice, and had signed up for Verizon Call Assistant, the same could have happened to you that I had happen. I now have digital voice and I can change it myseff.

VCA help number (888-483-5156) May have changed. I had to make a number of attempts to stop these emails to my verizon.net account. At the time I did not have it enabled on VCA, and did not have digital voice. Let us know if this information is helpful, and how you make out with your issue.

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