I would like to know how to file formal complaint about customer service. I do not see that answer. I just spent over 1 hour on phone with each person I spoke with telling me something different if I had an appointment scheduled, if there was any record of my numerous calls, or the numerous issues. This is after numerous calls over the last 2 weeks to customer service to get issues resolved. Finally found out that (unknown to me) I called in with an email problem, that was resolved so service appointment was cancelled. Process
Process Started with them telling me that someone would call me in a few days to schedule when someone would come out to complete my installation. I finally called back on another issue and during that time inquired when someone was coming. They had no idea, but he took it upon himself to let me hang up while he researched, he actuall did this and called me back with a time for technician to come to my house. When my service was installed (triple play) phone was never connected, the installer used my cable drop to feed the router without my knowledge. Guess he wanted an easy install. Everything was already in place when he arrived as I had FIOS here for the last 2+ years, but guess he wanted to be done in 15 minutes instead of 30 minutes.
How much is 4 hours of phone time with Verizon worth? How much is it worth me taking off work to be home when no one is coming? How do I truly register a complaint?
