Don't know how to handle this situation anymore. My legally blind, hard of hearing, 90-yr-old aunt has been disconnected by Verizon from her sole telephone service for the THIRD time. Verizon states due to nonpayment. She states she received no bills the first time it happened. I set it up the second time listing my phone number as a contact if the bill was not paid. I received no notice and yet again her line was disconnected for nonpayment. Again, she claimed she received NO bill. Thinking maybe she was mistaken, I set it up this third time in MY name, my address, my SS#. I myself have received no bills. I'm beside myself that I just got an e-mail from Verizon stating that service was yet again suspended! ARE YOU KIDDING ME? Yes, it has been just over two months since service was installed and maybe I should have paid more attention to the time passing with no invoice, BUT Verizon obviously had my e-mail address to tell me the service was suspended. Why would I at least not get an email that the account was overdue?
I called customer service to discuss the repeated problem and the major concerns I had for discontinuing phone service for a disabled senior citizen and I was met with pure rudeness. The rep would not give me the name of his supervisor. I am livid that I am being asked to pay a $40 "connection" charge when it is so obvious that Verizon is the one at fault for this mess. I don't want to see anyone, let alone a senior, have to go through this again. Worst customer service I have experienced in my entire life. I could go on and on.
Anyone know who I can make a formal complaint to? This is just so absurd and so wrong on so many levels.
