Good Morning,
We can check to see why this is not working for you. Please send me a PM if you are still having trouble. However here is a manual in reference to our calling features. Page 4 starts the information for *69.
http://www22.verizon.com/NROneRetail/NR/rdonlyres/90552E63-B527-488A-A0F1-2417CD21EEA0/0/6649VZWRSE_0611_Calling_Feature_User_GuideEnglish.pdf
Shamika_VzVerizon Support
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