Lifeline services dropped - no reply to recertification

Hi Phyllis87,

Sorry you are having difficulty. For this issue, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

my mother, uncle, aunt and my friend, all of them (4) people did not received any warning letter, lifeline service dropped, they fax the forms to Verizon lifeline office, I was told it should be take 3 or 4 weeks, but you must pay the bill first, ortherwise will charge late payment charge $5.00, Good luck.

p.s. TO WHOM IT MAY CONCERN, anybody , please do not delete my above message,

bkl227

Me too. Verizon removed the lifeline support without notification this month. Called verizon suport and gave me a phone nume did not work. Please have an agent contact me. Thanks.

Hi bkl227,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

Hi BK1227 & LIFELINE SEERVICE

do your self, download Application for Verizon Lifeline Service (????state) fax or mail the forms to verizon lifeline service office, wait about 3-4 weeks for adjustment, but PAY the currant bill first, avoid late payment charge $5.oo, that is the onlyway you must do. good luck.

Phyllis87

No one ever contacted me, as you said they would.

Phyllis87

I checked my email and someone did send an application for Life Line. So apparantly Verizon is ignoring the fact that this exact form was already sent in with proof of elgibility. Verizon refuses to process this and took my money against the government rules. They just keeping sending the form again, and consider that assistance. Quite disappointed that Verizon would take money from an 87-year old on a limited income when the application and proof has been submitted.

259CHESTNUT

My brothers landline has had his lifeline dropped also, even though I sent the recertification in on time. I have called Verizon twice to get this resolved and they say that it is not their company (Verizon) that has anything to do with it. They gave me different numbers to try, which all said the recertification period is over, via a computer type response. I was not able to talk to a real live person.

Apparently there is not a place or person to talk to where one can find out what happened to their recertification application.

I owuld be willing to talk to Verizon again, but don't want to keep going in circles with this.

I fax the forms for my aunt on Jan. 8 , I call Verizon office this morning Jan 28 , he said the form just received, 20 days later., but you must wait for the result. it is not Verizon company businese, the lifeline service Cerification is for another company to handle. just wait............

Hello 259CHESTNUT

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

JeanElaine

I alsSo lost my lifeline. I recertified online took a screenshot of it being accepted , But verizon claimed they didn't get it. So I printed an application and did it again but faxed it to them. They sent a reply they had gotton it. Now today I got an application in the mail from them. I had to pay a high bill this month. You can see I did it on Nov.10,2014.

HBan

I lost my lifeline services as well. I never got the recertification letter in the mail or a phone call. Now I am being billed a much higher rate and it will be difficult to pay. Please help.

Hi JeanElaine,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

Hi HBan,

Sorry you are also having difficulty with Lifeline service. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

mowmow1

I too just realized that my parents lifeline was discontinued without any warning and no letter. So what am i to do? tell my parents to refill out the application and resend it? charge get reimbursed?

Hello mowmow

We will also have an agent reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

GaryHo

My parent's phone lifeline dropped also and the bill is $60!! They sent the recertification letter back in dec 2014. Will verizon reimburse this month bill if they reapply? If it takes up to 12 weeks, the next 2 bills will be high too.

tshim

same issue here - serviced droped even though recert sent in.

pls help!

Hello tshim

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

jian3979

i have same issue in last month, somehow, i lost lifetime discount, then i contract Verizon, they said they mailed me the recertificate form but i never recieve it, then i call the CSR and ask me to Fax my application again in Jan 9, but i still didn't get discount on my bill. can anyone help me fix my issues?

Thanks

http://apps.fcc.gov/ecfs/comment/view?id=60001012705

Hi jian3979,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

yellowfrog742

I believe it's possible that in the past Verizon used to handle the recertification process. But based on Verizon's Form 555 filing for New York to the FCC for ths year it appears that Verizon has "elect[ed] for USAC to complete the recertification on their behalf." Which means that USAC would've have had to send the recertification letters - not Verizon. So if the recertification letters were never received, USAC would be at fault. However, "USAC will not have live agents available for consumer questions" and everyone at Verizon says to contact USAC, so it's just a giant mess.

See the following links for more info:

http://marker.to/JoEZNx

http://marker.to/Dyroc2

http://marker.to/YNmNaA

http://marker.to/AnZxK6

liubak

Having the same issue with recertificaiton filed, new bill arrived much higher, no response to recertification and at risk having account disabled if payment is not made soon. Please help!

Hi liubak,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

all the lifeline Discount stop on Dec 6 2014, Must recerty with medicare card, SS card and proof of ID is better, otherwise will be reject,

I have 4 applactions for recertification on Jan. 2 was approved on April, 1 still pending, 1 was reject due to NO PICTURE ID, but she is old lady 101 years young. she pay about $30 month. Anybody help?. her home phone {edited for privacy}

jian3979

Hello, i faxed my lifeline recertification in almost 2 month already, and i didn't hear anything from your guy, is anyone can help me here? it had beed almost 5 month after they dropped my lifeline service.

We have re-opened your private support case. Please communicate with the agents there.

I had 4 recertication apply on Feb,2015 , 3 was approved , One still reject due to No Picture ID, she is 101 years young, but I do not wnat to help her to apply the fourth times again, May be her DOB will be expried later, who knows. her number {edited for privacy}, May be some one can talk to VERIZON, give her back the lifeline Discount., she had the discount over 20 years.

@manhattanNYC , we have re-opened your private support case. Please communicate with the agent there as it is the only way they can work with you to resolve this.

jian3979

I called 1800 verizon phone #, the CSR told me that he doesn't have status update on my application. and give me lifeline phone # {edited for privacy}, and i call that lifeline phone #, it is record message for recertification. please help.

Thanks

Yi Ruan