I hope someone here can help, after 9 transfers (and two hours) on Verizon's phone support I got nowhere. This should be an easy fix, but neither Verizon nor VW wants to take ownership and resolve the problem.
My family is all on one wirelss plan, when they call me on my cell (iPhone, if that matters) I can see who is calling. But, when they call my FIOS landline it's my name that appears, not theirs.
The VW people say there is a FIOS setting called Shared ID and that Verizon support could help me change it. Maybe that's true, but every time I call Verizon support I get billing people not techinical. The billing people offer to transfer me to tech support, but every time they transfer me I get to a different person who says they are billing only. Of course, they don't tell me that until I go through the whole explanation of the problem and they put me on hold to resolve the issue. Then, when they can't resolve it they tell me that it's because they are billing, but will transfer me to the "right" person to help, who just ends up being another billing person.
