Phone and DSL service down

Hello, my Verizon DSL and phone went down 2 evenings ago. The DSL light on the modem is just constantly blinking, and my phone says 'Line in Use', with no dial tone. I've tried resetting the DSL modem and checking all my connections. I did a test on your website and it says 'We have detected an outage in your area'. Underneath that it says 'Verizon is commited to resolving this problem by: EST'. So, there isn't actually a date and time listed of when this would get resolved. I guess I am just trying to expedite things or find out if there is for sure an outage in my area and when it might get resolved. Thanks!

Accepted answers

jumpin68ny

You should call Verizon Support at 1-800-verizon

All comments

jumpin68ny

You should call Verizon Support at 1-800-verizon

ryanhromadka

Ugh. Anyone else near Austin, Texas area also experiencing this outage? This is the 4th day we have had no phone / dsl. I called 2 days ago and they said it would be fixed by 6pm that day. Nope. Yesterday, I called and left a contact number for them to let me know when the problem is fixed. They called me at 2pm saying the problem had been fixed. Nope, lies. I call today and again they say it will be fixed by 6pm today. I'm a web developer and I need my internet! On top of all of this crazy outage and terrible customer service, our phone mysteriously called 911 TWICE 2 nights ago @ 11:30 PM at night. 3 cops showed up banging on my door and would not believe me until I let them pick up the phone and realize there was no dial tone therefore impossible for anyone to call 911 from our number.

KH-OrnEsh1

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

@ryanhromadka wrote:
@Ugh. Anyone else near Austin, Texas area also experiencing this outage? This is the 4th day we have had no phone / dsl. I called 2 days ago and they said it would be fixed by 6pm that day. Nope. Yesterday, I called and left a contact number for them to let me know when the problem is fixed. They called me at 2pm saying the problem had been fixed. Nope, lies. I call today and again they say it will be fixed by 6pm today. I'm a web developer and I need my internet! On top of all of this crazy outage and terrible customer service, our phone mysteriously called 911 TWICE 2 nights ago @ 11:30 PM at night. 3 cops showed up banging on my door and would not believe me until I let them pick up the phone and realize there was no dial tone therefore impossible for anyone to call 911 from our number.

ryanhromadka

This is unacceptable. Nobody contacted me. And we have been down for 1 week now. Unbelievable.