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Receiving Calls from IP based phones

Is anyone aware of cases where phone calls on FIOS are not received if they derive from IP based phones? I am aware of several people who say that they cannot get through to me like that but are able to if calling from a regular land line or cell phone.

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Verizon_Support

Hello Keithd,

We are not aware of any issues with IP to IP based phones. It could be a possible routing issue with the ISP. Are you having the same issue with a Verizon to Verizon service?

~Jeigh

keithd

No, not that I am aware of.

Verizon_Support

Have you been advised of the error that these callers receive when trying to call your FiOS line via IP phone?

~Eva

keithd

Sorry for the slow reply back on this.

I understand that the message they get iis that the number you have reached has been disconnected or is no longer in service.

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