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Reporting harassing phone calls

I have been receiving harassing phone calls in the middle of the night. I have not been able to report it to Verizon because I cannot find a site or a number to use. I also tried to use the chat feature but there was no representative available. When I use the "help" number, I receive an automated operator who does not give me an option I can use. I used the search feature but didn't get anywhere there either. I attempted to use the *69 feature to call back but it was a "private number". Also when I tried to use the *69 feature, I got a recorded message saying "your number cannot be completed as dialed". I then attempted to block any blocked calls using *77 and I couldn't use that feature either. Good grief, why can't I find a way to fix all these problems??

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prisaz

I searched the Verizon Support site for harassing calls, and came up with this. I hope it helps.

Look at this location for more information on how to stop Unlawfull calls. Unwanted calls are different.

http://www22.verizon.com/ResidentialHelp/Phone/Calling+Features/Call+Trace/Questions+and+Answers/96525.htm

Call trace uses *57 which will be used by

The Verizon Unlawful Call Center

http://www22.verizon.com/ResidentialHelp/Phone/General+Support/Support+Tools/General/95622.htm

The Verizon Unlawful Call Center (UCC) specializes in calls that fall into one of the categories listed below. To use the services of the UCC, you must be willing to take legal actions against the caller.

Examples of unlawful calls:

Threat to Life (yours or someone else's)
Bomb Threats
Bodily Harm
Excessive Obscene or Harassing Calls (The definition of excessive varies by state but generally means more than two to five calls.)
Kidnapping

Verizon regularly works with Law Enforcement agencies to resolve unlawful call complaints. The Law Enforcement agency investigates all calls involving bodily harm, bomb threats and kidnapping.

Unwanted Calls are usually not against the law and typically include:

Fax calls
Hang-up calls
Computer calls
Solicitation calls
Telemarketing calls
Debt collection calls
Obscene or Harassing Calls*

*If calls of this nature are deemed excessive, and you are willing to prosecute, we will handle as an unlawful call.
If you want to establish a case, call the Verizon Unlawful Call Center at 1-800-518-5507 (TTY: 1-800-254-5959), Monday - Friday, 8:30 a.m. - 5 p.m. with your complaint number to open a case. If you want to hear a recorded message about how to use Call Trace, call
877-TRACE4U (1-877-872-2348) at any time. To reach the Verizon Unlawful Call Center please call 1-800-257-2969. Their hours of operation are Monday - Friday 08:30 a.m. - 5:00 p.m.

Verizon will store Call Trace information for 90 days. You will be notified within 30 days if there is enough Call Trace information to be sent to a law enforcement agency. The action taken by law enforcement may vary by area. The records of all traced calls will be released to a law enforcement agency only.

prisaz

Also you may wish to register with the National Do Not Call Registry. All though you should not be getting those types of calls in the middle of the night.

https://www.donotcall.gov/

acraftylady2

Our local phone book has the verizon numbers listed in the front of the book some where for the various numbers to call about service and stuff. One time when I had to report something I just called the number from my bill and they transferred me to what ever department. Mary

DarkShadow5

You may want to report the calls on http://www.reportacaller.com/ as well. Sometimes making other people aware of the phone number is as effective as the Do Not Call Registry. It's certainly a faster method of action too.

carvingman

I sooo agree. Smiley Mad I have been online for 45 min and cannot find a suitable answer to my problem, and calling any of the numbers for Verizon is useless. If you have plenty of food & water, and finally do get to someone live, they have such an accent you can't understand them, or they don't know squat!!! This is the WORST company for help I have ever had!!!! Woman Mad

acraftylady2

When ever I call anywhere like gas bill, insurance, credit card and such I just hit 0 while the options are playing and it usually takes me to a live operator. I may have to wait a minute or 2 depending on how busy they are but I always get a live operator that way so give it a try. Mary

jamm86

I want to trace these numbers: 1-888-995-9350 and {edited for privacy} they call breath hasd doesent say any thing I think they are computer hackers .One guy sound was a an African accent they never tell me what they want. At the 888# a female sound American she said" auto" something and hung up please let me know what's going on. email: {edited for privacy} or call me : {edited for privacy}

acraftylady2

Do you realize you gave your email and phone number on a public forum on the net for the whole world to see? Mary

PJL

@acraftylady wrote:
Do you realize you gave your email and phone number on a public forum on the net for the whole world to see? Mary

Fortunately the moderators took care of that for the poster. 🙂

acraftylady2

Thank goodness. Happens all the time on amazon where I help out because people think it's customer service. Mary

personaldefense

How do I stop nuisance calls when Verizon is the nuisance caller? I tried customer service who says they can't remove my number from solicitations calls. They recomend I register on the national "do not call" registry. i'm already on that list but Verizon doesn't seem to check. Escalated to executive offices .

acraftylady2

When verizon calls asked to be removed from their calling list. It usually takes 30 days or so to go through. If after 30 days they are still calling then you need to report them to the do not call list. When we had a home phone we just used to screen with caller ID and answer only what we wanted too. Now on my cell I vary rarely get a junk call but when I do I can just block them right on my phone or set my phone to only allow calls through from people in my address book. Mary

tns2

REAL Verizon will remove you from their call list for all but a few items (still will call for payment problems, service problems,etc).

But a lot of spammers are out there.

bell239

Set up DO NOT DISTRUB LIST, only the numbers you wish is allow to incoming.

Solitude2

To Whom it may concern: US Code 15, Title 1692. cease and desist harrassing phone calls.

vzonbum

www.reportacaller.com is an invalid link

verizon cust service is rotten. I have an issue and no idea how to resolve. the web site is about useless. is there an email address for customer service???

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