Child Item

Site Totals

61432 Questions Answered 270 Categories

Setting up a fax machine

Had Fios tv/internet and phone installed in September. AFter install my all in one HP stopped receiving fax. After numerous calls I was told that it was probably to old and was not compatible and the tech suggested a newer model Brother fax and to stay away from all in ones and HP...from his experience. I just bought a Brother 575. Any suggestions on how to set it up to work? I am not using my own answering system, I am using the verizon voice mail. Thanks.

Comments

robretpd

I guess this must be a touchy subject...not one reply 😞

vz_ric

Hi. For normal phone service, you shouldn't have to setup anything. You should be able to just plug into a phone jack, send and receive. But, If your FiOS home phone is "FiOS Digital Voice" (calls over the internet) as opposed to regular "FiOS Voice" (calls through typical phone systems), then you may have to adjust the settings on the fax machine to be able to send/receive digitally. Those instructions should be in the manual or you may have to contact the manufacturer to walk you through the set up.

Let me know how it goes.

-Ric

-VZsupport

robretpd

I have the digital phone service with the verizon voice mail. I emailed Brother and they said it would conflict. Can I switch from verizon digital to regular and still have the verizon voice mail? If so maybe that is the easiest solution. Thanks

vz_ric

Yes, you can switch your service back to regular phone and still have voicemail, but you would lose other features that only digital voice has, like checking voicemails online, saving messages on your PC and setting up various call features that regular voice cannot do. I'd suggest calling in and speaking to a support rep at Brother. Tell them that your phone service is (VOIP) Voice Over IP, they should know what to do. I did the exact same thing with my Canon fax/printer. Went through the whole manual, couldn't get it to work to save my life. Called Canon, rep walked me through the setup, works great. If they can't get it working then you can call customer service at 800VERIZON and switch back to regular phone with voicemail.

leberk1

I had same problem. Disconnecting phone eqpt, and leaving Printer FAX as only connection to phone line, the FAX works fine.

Also later found that reinstalling the old DSL filter between the FAX and the phone line allows the FAX to work okay..

KH-OrnEsh1

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

Child Item