On my 12/3/2009 Verizon bill there was a change order on my LD service. It went unnoticed until I received a bill from Cavalier for regional calls. I sent a complaint to the BBB and Chavalier's response was that Verizon made the change and that Cavalier did not solicit Verizon for the change. There is no Verizon record of me asking for a change and Verizon says the change order # is not a Verizon code.
Cavalier is now taking me to court for payment. I have an incident open with Verizon about this. I am asking Verizon to verify that Verizon did not change my pick-code. I hoper Verizon can discover who made the change.
Cavalier is accusing Verizon of change my pick-code. I trust Verizon did not make this change and hope Verizon can provide a solid response to Cavalier's claim. Can I count on Verizon to defend Cavalier's accusation that Verizon made an unauthorized change?
It has been two days with no response from Verizon. I hope in the next day I will have an answer.
{edited for privacy}
