There is no Customer Complaint Tracking System or customer requests for enhancements

[pjulian758]

Is anyone else annoyed that Verizon doesn't maintain a complaint tracking system or take requests for enhancements from customers?

[jonjones1]

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@pjulian758 wrote:

Is anyone else annoyed that Verizon doesn't maintain a complaint tracking system or take requests for enhancements from customers?

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It is what it is. Even those that called in previously are being told there is no record of any call from them.

Its simple deflection.