Verizon Call Assistant

It worked fine until a couple days ago when I did the mandatory update. Now it will not work and I get the constant message "connection with the server is down. Please try again later. Can I get it working again?

Accepted answers

vpac1

Go and open My Computer,then go and open, the "C" folder then go and open, Program Files folder then go and open Verizon then go and open Call Assistant folder,then go to DCClient_Retail right click on it to edit(in notepad) ,then go edit line HostIPAddress" value="www36.verizon.com" to HostIPAddress" value="www36p.verizon.com", then save the file and restart the computer. This should fix the problem and you can use Call Assistant

All comments

TerryB

I ordered mine on 5-27-09. It's been nothing but a pain to get evrything working. I've probably talked to twenty different Verizon techs on the phone since then. I'd guess 90% didn't even know what I was asking about. On 6-4-09 I was transferred no less than five times before I was finally told there were bugs in the system that were that had to be worked out. My server has been down for two days now. I can access from my account, but I shouldn't have to. The pop-up feature also does not function yet. I spent a good hour and a half on the phone to find this out. I know this feature is free, but the upgrade I had to switch to wasn't. All I've gained so far is voicemail and my DSL is a little faster. I'm sick of calling and getting the run around by people that don't even know their own product.

HenryFar

Call assistant has been down since the update. Verizon says their techs are working to resolve the issue. Looks like they pushed out the update without proper testing.

Don_Hao

I'm also getting the same message since the mandatory update. Until then everything worked perfectly. I've uninstalled and reinstalled but still can't connect to the server. I hope there's a fix for this soon. I miss my call assistant.

Justin46

@Don_Hao wrote:
I'm also getting the same message since the mandatory update. Until then everything worked perfectly. I've uninstalled and reinstalled but still can't connect to the server. I hope there's a fix for this soon. I miss my call assistant.

What mandatory update? How were you notified about it? I have had CA for probably a year or so, no updates, and no problems except for an occasional "lost contact with server" type of message. It is working for me right now, and has been for many months. It sounds like some new client version has some severe problems but the old client just keeps chugging along.....

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Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.2, Build 08.58
Keller, TX 76248

TerryB

I was also told by a verizon tech that there were problems with an update and a newer version would be up and running at the end of the month.

Justin46

@TerryB wrote:
I was also told by a verizon tech that there were problems with an update and a newer version would be up and running at the end of the month.

I wonder why they don't just put the old version back up on the website for download until they fix the problem?

FWIW, whenever I want to get a program (any program, not just the CA client) I download it first and install from the download, I don't just install it directly from the website. That way, if I have trouble with a newer version I still have the older version to go back to. Works most of the time.....

I am still confused about how people got a newer version the client, I was never offered or told to get a newer one. Not that I am complaining because my old one is still working, just one of life's little mysteries I guess.....

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Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.2, Build 08.58
Keller, TX 76248

courtpassant

Call assistant was working fine on my Vista machine, but after it upgraded to new software, it cant connect to the server.

I checked my firewall and all.

Any ideas what to do?

I have uninstalled/reinstalled.

Still wont connect.

MoopMeep

Me too. I have Vista 64-bit. Call Assistant insisted that I upgrade it a couple of days ago. Since the upgrade, when I try to start it complains that it can't connect to one of the servers.

The ironic part is that I have an answering machine but I also have verizon voicemail. The day after upgrading call assistant, I get a call from verizon that went to verizon voicemail. Since I have FIOS tv, I am assuming they are trying to sell me HBO again . Anyhow, since I can't get call assistance to work, I can't listen to the voicemail 🙂

TerryB

I just looked up my version. It's 2.7.55, installed on 6-2-09. I'm stiil getting the message that one of the serevers are down.

Justin46

There is a thread over in the FiOS TV forum (wrong place I know) on this same subject, one poster saysthe upgrade was supposedly to fix the Caller ID failure problem that some users experienced:

http://forums.verizon.com/vrzn/board/message?board.id=FiOS_TV&thread.id=11200

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Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.2, Build 08.58
Keller, TX 76248

Message Edited by Justin on 06-07-2009 03:11 PM

ptr7272

I had call assitant activated a few weeks ago, but never tried to use it.

Yesterday I tried activating on the website, tried again today, and keep on getting this error:

"We are experiencing a delay in setting up your account. Please try again later."

Do you think it is related to the problem discussed in this thread?

guyland123

Ha! I don't know my voicemail access number either. I have always used VCA.

BTW, you can also just log into the web site to listen to the voicemail, you don't have to use the desktop client.

vpac1

CCBhatt1

Yes that work out.

Don_Hao

Thank you! Your advice has my call assistant working again.

Flintwood

Appreciate the point on help which corrected the problem. Two frustrating hours being bounced all over the world, to people (half of whom did not speak recognizable English) I couldn't even find anyone that admitted either knowing or having responsibility for the program. Had it not been for an automated message from Verizon inquiring how well they had "solved" my problem I would have not found this site. Thanks again

ParadigmShyft

Hi guys,

I've gotten no help from Verizon, so maybe one of you can give me some insight ?

I got new phone service earlier this month. On the 5th I got an email that my VCA was ready and I just had to activate it at the link. When I tried, it said "We are experiencing a delay in setting up your account. Please try again later." So I tried the next day, and the next, and so on... Always the same error. I've tried calling and nobody has a clue what it is. I tried e-mailing support and they said they can't help me and said "please contact Verizon Call Assistant Maintenance Control office at 1 888 483 5156". When I called that number, I got a message saying they were having issues withcertain features in certain areas and to hold for further assistance. When I finally got someone, she told me what I was asking about didn't exist. Got mad at me. When I explained what it was she told me to talk to DSL support. I said it's a phone feature not DSL. She said fine, put me on hold for about 5 minutes then cold transferred me to the same number I had just called.

I'm getting a little frustrated. It's been over a week and I still can't activate it.

Suggestions?

Justin46

Suggestions? Search the forum, or just scroll through recent posts, like this one you just posted in, there are seveeral threads here discussing the problem, with a possible solution right here, and with Call Assistant in the title.

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Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.2, Build 08.58
Keller, TX 76248

Message Edited by Justin on 06-13-2009 11:45 AM

cjacobs001

I "upgraded" my service haahaahaahaa two weeks ago trying to get VCA. They are still telling me that it was mistakenly missed at provision time and that the development team still hasn't had the opportunity to get it provisioned on my account so I can then install it.

Even if I hadn't been a Verizon employee, previously, that still wouldn't make sense. They just tell us what they think will work to get us off the phone (I don't tell them that I was an employee).

If any Vz agents are reading, please see what you can find out.

Thanks