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Verizon World Plan usage

I have been trying to track my Verizon World Plan online for the last 2 weeks. However, I see no updates and I see no usage despite having used minutes over the last couple of minutes.

Because of that, I have had to call Verizon and wait at least 30 minutes to reach a representative to tell me how many minutes I have used.

Isn't the World Plan Usage supposed to update every 48 hours?

It turns out that I am not the only one with that issue. Why isn't Verizon fixing the problem?

Comments

[Deleted User]

Hi kompas3033,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

kompas3033

After more than 2 months, I still cannot get the world plan minutes online.

This seems to be a problem throughout and I cannot get one Verizon department to fix it.

How can that be fixed?

[Deleted User]

Hi kompas3033,

What was the outcome of your Private Support case?

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