service sucks, i want to talk to a human and i can not. my phone works like a party line, with dial tone and other folks in a conversation on their own - all this going on simulaneously. i never got through to verizon. my neighbor says verizon says it will be fixed monday. friday i saw the crew at sunset and PCH. Sat they are no where to be found. verizon said i would be up and worknig by thursday, thursaday is passed and i have not heard a peep from them. the phones in the neighborhood are down and i guess verizon does not work on saturday.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
