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phone line wierdness

Monday my landline developed so much static it was virtually unusable. I did manage to call Verizon service department and got them to call me back on my cell phone. This 8-unit row building does not have a NID box (es) (or whatever it's called)--most of the phone lines were installed 50 or more years ago and go from the telephone pole to the side of the building and then through a long metal connector box. My phone line then goes along the outside of the building and through the brick wall to my unit.

Wednesday I lost my dialtone. Incoming calls still ring but if answered the line is dead.

My DSL is not affected so far. I understand that yesterday's Internet outage was general, not just me.

My appointment with the Verizon technician is not till October 2 (earliest possible was 9/30 and I coulldn't be home then.).

Would it be worth opening my phone jack and checking those connections? This jack was converted from a hardwired one about 25 years ago.

If my line worsens and my DSL fails...I'm going to be even more unhappy.

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adamsmorgandc

Update: Thursday I pulled up my service ticket on the Web and edited the problem description to say that I now had no dialtone but incoming calls rang and my DSL is OK. Yestierday I went back online and checked the ticket again (I was going to add that my phone line had no NID). The problem descriptin was gone--replaced with a cryptic series of abbreviation starting with "CHANGE APPT/ACC. Going back to the main section of the ticket I found that it now re ad"The issue will not require a technician" and that Verizon will resolve the issue around 5pm on 10/2. Thet's the date of my service appointment. If it can be resolved by throwing a switch in some central location, why must I wait for over a week to get my dialtone back?

So I phoned service and asked for an agent to get an explanation. The agent really couldn't clarify even after I expained the changes on the Web ticket and read the online text to her. All I got was an earlier appointment because I now have no dialtone.

If I'm to believe that Verizon will fix the problem without a technician...that'll be a waste of my and the technician's time on Monday.. Oh, and there's no description of the problem on the Web ticket now, but it has the new appointment date. I added contact info to the form again I hope the technician has access to the previous details about the "issue" before coming out.

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