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Apple music

I have been dealing with this case for more than a year, I am paying for a plan that claims to have apple music included and it has never worked for me .

I have contacted apple about the problem and they tell me that I do not have any subscription with verizon and my devices say they are not compatible with apple music.

Comments

Verizon_Support

Thank you for taking the time to reach out regarding your Apple Music subscription. We understand how important it is for your promotion to run smoothly. Is your account balance current, with no past due balance? What error are you getting when trying to sing up for Apple Music?

*Ellisandra

edwinjb7

I'm currently having the same issue. I've contact customer service several times now, and still no resolution. It's been more than 2 months, I have followed every instructions given, waited the time a Verizon representative asked me to wait for the issue to be resolved, still no one at Verizon seems to know or understand the issue. Every time I call is the same thing;I go through the same troubleshooting process before I get placed on a long hold and determine they can't fix the issue, or I'm transferred to another agent or department. What's upsetting is that when I get transferred I get asked the same questions, as if the last representative did not brief this new department on the issue, nor noted the account so I don't have to repeat myself. After having to go through all this again with this new department, and many other unsuccessful troubleshooting attempts, a so-called "ticket" Is created and escalated to a different department where I would get an email or a call back with some sort of resolution. After not getting any communication from Verizon, I would call back, to then do everything all over again, because, either they don't bothered to read notes on the account or the so-called "ticket" they've created, or there was none of these notes in the first place. I even visited a local Verizon store. They were puzzled by the issue, they didn't know how to fix it so they contacted customer support from the store. They once again escalated the situation, and created yet another ticket. To this point I have not heard from Verizon, and honestly I'm giving up on the issue, is def not worth the stress. The level of unprofessionalism, however, is just insulting. I'm considering switching just because of the way this situation has been handled... For a communication company, Verizon lacks on communication...

Verizon_Support

I'm sorry to hear it has been this stressful for you, Edwin we will send you a private note, so we can look at this issue and get it resolved.

>Jeff

Dee197349

same problem. I just signed up for the more expensive plan. Im supposed to get the Disney Bundle, Apple Music, Cloud all free with the plan. and also Discovery+ for a year. Was able to set up the Disney Bundle with minimal issue. Was told that the Discovery+ promotion ended in January ! Even though the agent who sold me the deal told m I would have it for a year for free. All of that aside, the biggest problem is setting up the Apple Music. No matter what I do, I get an error message. I have spent HOURS online chatting with customer service. No one can help me, everyone tells me something different. No one knows why I cant set it up. They tried blaming it on Apple. a 2 minute phone call with Apple confirmed it is not an issue on their end. The person I was just chatting with at Verizon wanted to send me over to technical support because they couldnt figure it out. I had to decline since it has already consumed all of my time this morning. I have an apple phone that is updated so this should not be an issue. Its convenient that they get you to sign up for the more expensive plan but half the perks they promise you either dont work or are non existent.

Verizon_Support

I'm so sorry to hear there was miscommunication on what was included with your bundle, this will absolutely be lifted up for training purposes. As much as I would love to instantly fix your Apple Music concerns, Apple does not outsource any of their systems (Apple Music, iMessage, Apple TV+, etc) for us to troubleshoot so we may be limited in what we can do on our end. I understand you already reached out to Apple but there may have been a misalignment on the issue which is why they said they couldn't help. If this is the case we will provide a detailed description for you to share with Apple. Before we go that route though I will be sending you a Private Note so I'm able to deep dive the current situation and make sure all proper steps have been taken on our end.

-Melissa

Dee197349

I have tried signing up for the free Apple Music through the links provided to me by Verizon. No Go. error message. I have tried going into my Verizon account on a desktop computer AND in the Verizon app and manually activating it. it shows that Apple Music is part of my plan, but I still get an error message when I try to activate it. Try to go to my phone, download the apple Music app, and it tells me I do not have an Apple Music subscription through Verizon. Spend HOURS on chat with 2 different customer service agents who tell me 2 different things but neither could help resolve the issue. I do NOT have a current Apple Music subscription so this is definitely NOT the issue. I asked the last agent I spoke with about the "terms and conditions" that you click on when signing up because it reads "must sign up but 03/23" I asked if this was the issue and was told to not click on anything. The first agent i spoke to , who spent several minutes in between each of my responses before responding told me it must be Apple's fault. Spoke with Apple via chat and via phone. both told me that there is not a problem with my apple ID and that there is no Apple Music available under my Verizon account. So, someone needs to fix this, or I will just cancel and go back to my old plan which apparently was much less of a hassel.

Verizon_Support

Thank you for those additional details, your efforts are very much appreciated. Please see the Private Note we sent a bit ago to move forward. We look forward to working with you.

-Melissa

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