Disney+ hulu bundle not working

[chakong1]

Asks me to select subscription plan when I log in.  I've had this bundle for quite a while, so I don't know why it is not working now. 

[vzw_customer_support]

Let's make sure you are able to access your bundle without issues. Please tell us, have you tried logging out and logging back in to your bundle account? ~Geo

[chakong1]

Yes, I have. Does not work on TV,  phone, or desktop computer. I've unplugged the router and waited to replug in, to no avail. It keeps sending me to the purchasing a bundle screen.

[jayle23]

I have this same issue. Help

[chakong1]

It's been a cluster.

I talked to Verizon. They said everything was fine on their end.

They told me to talk to Disney.

I talked to Disney. They told me to talk to Verizon to reactivate the bundle.

I talked to Verizon. They submitted a ticket into IT and said it could take up to 7 days. 

I have the indefinite Unlimited Disney Bundle and it shows as being enrolled. Not sure why this happened since it had been working fine for years. I didn't change this specific plan either.

[vzw_customer_support]

jayle23, we want to make sure that you're able to access your Disney+ bundle. Could you please tell us a bit more about what accounts you're having trouble accessing? When did this begin? 

~Izzy

[Nhc1980]

Try to login on their webpage not the app 

[chakong1]

Still no worko

[vzw_customer_support]

We're sorry to read that you Disney bundle is not working. We'd like to check on this. We'll be sending a private note. ~Peter

[vzw_customer_support]

We are standing by to help. Please send us a private message when available.-Joe

[chakong1]

UPDATE:

still not working.  I was passed back to Disney and now they are passing me back to Verizon! woohoo! 

I was on vacation so I wasn't able to resolve it a couple weeks back.

[chakong1 · Accepted solution]

UPDATE to the UPDATE:

I finally got it back. After many back and forths, the solution ended up being Canceling the Subscription from the Manage  (Plan Perks). Waiting a bit to let it process the cancelation, then re-enrolling. 

[sashanichole]

could you use the same email when re-enrolling or did you have to use a different one?

[sashanichole]

also,  how long did you have to wait for it to be disconnected before reconnecting.

[chakong1]

Yes, I use the same email as before to login to Disney+, etc.

I didn't wait that long, probably a few minutes. I'd like to say I re-enrolled as soon as I got the notification that I canceled it, but I can't find that notification any longer. 

[Roadrunner3]

Customer service agent 

[vzw_customer_support]

Hi Roadrunner3! How can we assist? Are you having issues managing the Disney Bundle? We are here to help.

-Deb

[Rkm2009]

I am having this same exact issue but was told by Verizon that I can’t cancel my subscription and re-add as it will affect billing. It also says I won’t be able to re-subscribe if I cancel. No one seems to be able to help. 

[vzw_customer_support]

We're sorry to read about the issue with your Disney bundle. Were any changes made to the account? ~Peter

[Rkm2009]

No changes were made. It just randomly stopped working.

[vzw_customer_support]

We're sending you a Private Note to assist with your Disney Bundle. -James