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How to activate AMC +play

How do I activate my AMC +play subscription? I signed up for the AMC/Netflix deal on +play. Both subscriptions show as active, with the green checkbox "on". The Netflix subscription is working fine. But when I click to manage AMC the only button I see there is "To update your profile and settings, review your account on AMC+." So I click that button and it takes me to the AMC website which asks me to signup for a new account, with a credit card for billing. I tried that but I ended up getting double billed. AMC issued a refund, but now I still can't figure out how to activate the AMC account that I paid for through Verizon.

Any ideas?

Comments

TONY_W

Adding this is what I see...

and then scrolling down to this...

Madcow1048

The cs rep on the chat window advised me to just put my CC info in again and subscribe. Pretty sure nobody at VZ TS cares about this new product at this point.

They have no idea. I opened a ticket with AMC and they say they can see I have an account but VZ hasn't shown subscription information.

Verizon_Support

Ok, thanks for the information. Please allow me a moment to research this for you. I'll be back.

*Linda

Verizon_Support

Thank you, Tony. I was just reading the eligibility requirements for +play, and it states that you have to purchase a new qualifying subscription service, so you paid for the AMC+ annual subscription?

*Linda

Madcow1048

And yes I have....

TONY_W

Verizon customer support has been laughable at best with this. I tried several chat conversations and nobody seemed to know what the heck I was talking about. I was told several times that Verizon does not charge for these +play subscriptions, they only facilitate the payments. Well, that might be technically correct but to the end user (me) the actual procedure is that I signup on the Verizon web site, enter my credit card info on the Verizon web site, and the charge on my credit card says, "VERIZON*PLAY AMC+ VZ.TO/PLAY". Walks like a duck, talks like a duck, etc. Verizon took my payment but didn't activate my AMC account.

Linda, if you had bothered to read my OP, you would have seen that I clearly said I had paid through Verizon for the AMC account. You would also have seen that I posted a screenshot which clearly shows I paid $83.88 for AMC and that my subscription is active and that it is good until March 23, 2024. I also said that my free Netflix subscription (which is the only reason I paid for this deal) is working fine, which it wouldn't be if I hadn't successfully paid for AMC.

I thought I had made all this as perfectly clear as possible. I don't know how you managed to miss it all. But I'm not surprised. This is exactly the level of customer support I have grown to expect over the years. I would say on a scale of 1-10 you generally rank a 1 (just above the rock bottom Xfinity for which there is no number on the scale low enough.)

Anyway, if you're still reading this I'll let you know AMC was very helpful. Not only did they reverse the duplicate charge but they also activated the account for me.

You guys really need to get your act together. Maybe have a meeting when a new product comes out so you know how to answer questions about it? This isn't rocket science.

Do better.

Verizon_Support

Hey there! I love the new +play promotion that just recently came out with the inclusion of AMC as well! You can find more instructions and how to get started with this promotions on our website here --> http://spr.ly/6601OGtxz *Kris

Verizon_Support

Thanks for the screenshot! When it comes to this specific promotion, you only need to sign up for the monthly portion as this would immediately kick in following the first month after yo usign up. *Kris

FilmMajor

my AMC+ doesn’t show up and plus play I had to upgrade my plan and the Verizon reps keep transferring me and they say I don’t have plus play even though I see the Netflix I don’t see the AMC. Netflix wants Verizon to do something so they can link an AMC and Verizon don’t know about this $85 I just spent or why I upgraded my plan I think I’ll switch to a different cell phone provider now after having wasted so much time how can this be impossible for you to solve? Why can’t you just add it to my account? What a horrible company

i’ll dispute the charge with PayPal since you guys don’t even see what I can see you don’t know how only one person can be in the account at the same time. I can’t email you screenshots. You can’t look at the promotion outside you can’t visit an outside website

[Deleted User]

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