How to activate AMC +play

[TONY_W]

How do I activate my AMC +play subscription? I signed up for the AMC/Netflix deal on +play. Both subscriptions show as active, with the green checkbox "on". The Netflix subscription is working fine. But when I click to manage AMC the only button I see there is "To update your profile and settings, review your account on AMC+." So I click that button and it takes me to the AMC website which asks me to signup for a new account, with a credit card for billing. I tried that but I ended up getting double billed. AMC issued a refund, but now I still can't figure out how to activate the AMC account that I paid for through Verizon.

Any ideas?

[TONY_W]

Adding this is what I see...

and then scrolling down to this...

[Madcow1048]

The cs rep on the chat window advised me to just put my CC info in again and subscribe.   Pretty sure nobody at VZ TS cares about this new product at this point.

They have no idea.  I opened a ticket with AMC and they say they can see I have an account but VZ hasn't shown subscription information.

[vzw_customer_support]

Hey there! I love the new +play promotion that just recently came out with the inclusion of AMC as well! You can find more instructions and how to get started with this promotions on our website here --> http://spr.ly/6601OGtxz *Kris

[vzw_customer_support]

Thank you, Tony. I was just reading the eligibility requirements for +play, and it states that you have to purchase a new qualifying subscription service, so you paid for the AMC+ annual subscription?

*Linda

[Madcow1048]

And yes I have....

 

[vzw_customer_support]

Thanks for the screenshot! When it comes to this specific promotion, you only need to sign up for the monthly portion as this would immediately kick in following the first month after yo usign up. *Kris

[TONY_W]

This is not a monthly subscription promotion. The promotion is to purchase an ANNUAL subscription to one of a variety of networks and get a free year of Netflix as a bonus. You could choose from things like Starz, Paramount+, AMC+, etc. I chose AMC+. I purchased the ANNUAL subscription, as required, and received the free year of Netflix as promised.

Please go back and read what I wrote to find out what the problem (and solution) was. Or don't. I no longer care because, as I already said, AMC fixed your problem for me.

[vzw_customer_support]

Thank you for reaching out to us here at Verizon. Please private message us for further assistance.

*Mabell

[TONY_W]

I tried the private message. They also refuse to answer the simple question:

"What is the proper procedure to activate a +play subscription after signing up and being charged?"

Nobody seems to know.

[vzw_customer_support]

Thank you for reaching out to Verizon.  We are available to address all of your questions and concerns.  Please send us a DM.

[TONY_W]

Another request to send a DM? Really? I literally just said I tried that and got no help. How hard is it to read the original question here and post an answer?

How about you send me a DM with an answer?

[TONY_W]

Pretty amazing that nobody at Verizon know how the +play subscriptions work. Oh well. I sent a letter to corporate correspondence today. Maybe they will know.

[vzw_customer_support]

Thank you for reaching out we can always discuss this inconvinience at any time Uor priorty is to assist our customers  Please send us a PM.

We are here for you 24/7

>Raul

[TONY_W]

Every time one of you customer support people posts a reply, it's as if you haven't read any of the previous messages in this topic.

As I have told you repeatedly, I have already tried PM and they couldn't answer my question.

What I don't understand is why you constantly push people to PMs when their questions could be answered here in the open where everyone could see it and benefit from it. Nothing I have asked here requires any personal information. In case you can't (or won't) go back and read it, here is my simple question:

What is the proper procedure to activate a +play subscription after signing up and being charged?

It's that simple. If you want the specifics of my particular problem, go back and read it. The FAQ does not explain it, so please don't point me there again. Just answer the question. But you won't. Apparently nobody around here knows the answer.

[vzw_customer_support]

To better assist, we will need to look into the account details. Our team would value a chance to resolve any remaining concerned for your original AMC+ subscription. We are a PM away to continue, if there is any remaining feedback on your mind. 

*Eli

[vzw_customer_support]

Your loyalty and feedback are extremely valuable, and we definitely want to make sure that you are able to access AMC+without any issues. In order to provide you with the best possible assistance, we would like to get additional details. We sent a Private Note to assist you.~Geo

[FilmMajor]

I checked my email and My Verizon app I don’t see any private notes. Where did you put this private note?

[KH-OrnEsh]

@FilmMajor 

To see private messages sent to you, please click on  the envelop at the top right of the page.  

To respond to the message, scroll all the way down to the "Reply" box.  

[tim2024]

having the same issue here going through all the same things.

[TONY_W]

The silence is deafening. Really, no response at all here? Chat reps have no idea what's going on, or how the program works. Forums reps here, same thing. I guess maybe the next step is to send an old fashioned letter in the mail to the corporate office to see if maybe someone there know about this program and how it works?

Come on Verizon. Do better.