Since my service is suspended I cannot get through to an agent online or over a phone call. Why block people from speaking to a rep when that is probably the time they need to speak to one most?
We can help you on this platform. We sent a Private Message to assist you.
~Geo
I too have the same issue. It is so frustrating. I want to confirm the unreturned device fee was removed from my account and to explain the past due amount I must pay to restore service. I tried chat and it just sent link to the last bill. The chat does not work , the phone numbers donโt work. I attempted to complete. Support request but email is not available. I am so close to filing a consumer complaint with the FCC. This is ridiculous!
We are sorry to read that you've been having issues reaching out to support, as our team is still able to help out even if you are past due. If you still need assistance, let us know.
~Freddy
I am also having the same issue. This is ridiculous the circles you have to jump through to get help.
We're here to help with your concern. We'll be sending a private message. ~Peter
They were scheduled to call me today at noon. When I answered, I said "HELLO" at least four times, before the RECORDING said "Sorry we missed you. We'll call again later." CLICK Then again and again same thing! "Sorry we missed you" Yeah, you're probably gonna lose a LOT of customers (17 years for me?) this way.
Sad how service has declined so much!
We're sorry to hear that you had an experience like this. We'd be more than happy to help. We'll send a private message to gather more details.
-Katie
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