When my son turned 18 years old, his phone was placed in a sub account under my name. He is now 26 and went with a different carrier other than Verizon. His bill of $988 was supposed to be paid by the other carrier and wasn’t. He received all the calls and notifications.
I received nothing! I found out about the delinquent debt in a phone call from a 3rd party in August. I paid it immediately! As of 10/16/24, my credit report is showing a $988 Verizon Wireless debt that “needs attention”. I called Verizon and was transferred 4 times to several different departments and none knew how to resolve this. The last guy literally hung up on me! I have been a customer for over 12 years! I am about to leave! They need to correct this as my credit score dropped 40 points!
Upset customer-Jennifer Smith
We want to get you to the support you need with your situation. Were you able to contact our Recovery team? ~Peter
Peter,
I appreciate you responding back to my post! I called customer service on 10/17/24 and was transferred multiple times to different departments. No one was able to help me. It doesn’t seem as the customer service employees understand what to do with a credit reporting dispute.
I noticed this week the dollar amount was updated to $0.00 and reported to the credit bureaus correctly. I appreciate Verizon for resolving this issue in a timely manner.
My only complaint left is that the debt was reported on my credit report at all. I believe there is a gap in the process. I was not advised that my son did not have his own account for the last 8 years. He paid that account for years on his own; recently he switched carriers and the new carrier was supposed to pay the remaining balance but failed. His phone monthly charges and bills went to his address and Verizon called him historically. Verizon never contacted me for that account dealings. He was a sub-account under my main account and nothing showed me that. It wasn’t listed online or on my statements. Verizon should contact the main account holder before anything is reported on a credit report.. My credit report still reflects a derogatory Verizon Wireless trade line even though the balance states it is $0.00. I paid the debt immediately after I became aware via a third party collections company. That was to avoid it reporting negatively.
I hope by bringing this error to Verizon’s attention it will bring awareness to the error and the gap in the process. Hopefully, my credit report can be corrected and have the debt removed altogether.
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