We have a payment arrangement set for tomorrow, but service was suspended. This has NEVER happened before. I’m losing out on a job because I can’t call the job back. Times are hard right now and I was laid off from my job. I was able to set a payment arrangement like i’ve done in the past and not have my service cut off. It’s not like Vzn cares about their customers and the impact of the economy and job loss, but at the very least, the payment arrangement can be honored. I digress, trying to get an actual human in financial services is abysmal because everything is automated (ableism). Landlines are a thing of the past so how am I supposed to talk to an actual human. Mind you, I’m also handicapped and disabled so I can’t get to an actual store.
I'm sorry to learn that you've fallen on hard times, firelotus6. I know I have been in your position before, and being able to communicate with potential employers is a must. I'm glad you were able to establish a payment arrangement. It's important to note that not all payment arrangements secure your service. Only our financial service team is able to assist with removing a suspension like this outside of making a payment of the past due balance. I would encourage you to continue to try to reach them at 866-266-1445. Financial Services is available Monday - Saturday from 8AM - 10PM ET and Sunday from 10AM - 7PM ET.
-Joseph
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