Not allowed to talk to an agent to dispute bill until paying.
boldwolfess94
Enthusiast - Level 1

Verizon accepted a $150 payment to restore services then a week later turned our account back off without warning. There is something wrong that is causing our bill to be nearly $500 and we can't speak to anyone about it without paying it which will be impossible until the dispute is settled. 

 

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vzw_customer_support
Customer Service Rep

We want to make sure you're able to get your services activated. We're sending you a Private Message so we can help you.

~Jesse

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leventis615
Newbie

 can't do anything I been trying to get ahold of customer services for the past week about this issue and they cut my services off after I told them too many times when I was able to pay and they said I would have 10 days from the payment arrangement I made and well that was a lie and now I can't talk to anyone I have a important job offer this week I need my services on and I want to take my phone and number to another provider 

 

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leventis615
Newbie

can't do anything I been trying to get ahold of customer services for the past week about this issue and they cut my services off after I told them too many times when I was able to pay and they said I would have 10 days from the payment arrangement I made and well that was a lie and now I can't talk to anyone I have a important job offer this week I need my services on and I want to take my phone and number to another provider they need to call my cell phone I can't see any messages in my account they have nothing for me online to look at in my account I can't access nothing and I am very poissed off call me and get this resolved!

[phone number removed per the Verizon Terms of Service]

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vzw_customer_support
Customer Service Rep

We are very sorry for the inconvenience leventi615. Unfortunately if your service has been interrupted, you would need to contact financial services since they are the only ones that can restore it. You can reach them from a different line to the number 1-866-266-1445. 

~Ivone

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leventis615
Newbie

I am not allowed to talk to anyone 

I need to talk to a agent I need my services on 

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leventis615
Newbie

I do not have another phone to contact them 

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