Refund

[mkejohnny_]

I placed an order April 12th for pick up (iPhone 16 Pro Max) and the order was apparently cancelled April 16th due to the store not having it in stock. I still have not received a refund for $94.80! Frustrating! 

[vzw_customer_support]

Hello, we are sorry this was your experience getting a new device. I would love to help and see what's going on with your refund. I am sending you a private message now.

-Jaquetta

[vzw_customer_support · Accepted solution]

Hi there, we sent a Private Message so we could help look into this refund situation. Naturally, this is an issue specific to your account, so we’d need to continue in Private Message to help address this. Please reach back out to us, if you still need assistance. 

-John