Restore Service

JLC9625
Newbie

My service was suspended.  We have since paid the entire past due in full and service has not been restored.  It has been 11 hours since we made payment and were told service would be restored in 15 minutes

  Please advise

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vzw_customer_support
Community Manager
Community Manager

We reached out with a Private Message, so we could help look at the suspension situation with you. Since this is specific to your account, we’ll need to continue in Private Message to fully resolve the situation. Please, reach out to us if you still need support. 

-John

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vzw_customer_support
Community Manager
Community Manager

Hey there, JLC9625, we appreciate you sending that payment and want to make sure your service is restored! So we can better assist, we will be reaching out via Private Message.

-Lauren

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vzw_customer_support
Community Manager
Community Manager

We reached out with a Private Message, so we could help look at the suspension situation with you. Since this is specific to your account, we’ll need to continue in Private Message to fully resolve the situation. Please, reach out to us if you still need support. 

-John

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