I am not sure how to address this issue, so leaving it here. We were having an issue getting a number ported to a new device, called after the 10 business days, and the port had been cancelled. Thought we fixed the issue, and waited longer for the number to be ported. Called again 5 days later when the phone is not working at all. We are understanding about the port issues and it takes time, but after being bounced around to 5 different representatives that all ask me the same questions and go through the exact same trouble shooting list and use the exact same script to talk to me, to be told to wait another 4 -24 hours to see if the port is complete, I am a bit miffed. Everyone I spoke with was kind, respectful, and tried to be helpful, but 4 out of the 5 that I spoke with sounded like they were at an overseas call center. I feel that they exhausted every tool they had and sent me to the next person to start over. This frustration is one of the reasons we left ATT&T to switch to Verizon 7 years ago, and until this point we always had amazing customer service with Verizon. Whatever changes Verizon made to their customer service, PLEASE switch it back. If this is what we have to deal with every time I need to address an issue, we will be going elsewhere. I just do not have the spare time to spend over an hour with multiple customer service agents to solve a problem that should not have been so difficult to solve with no resolution.
Hello DianeK17. We wanted to check with you to see if your port issue had been resolved. Please feel free to reach out if there is anything we can do to help you out.
~Ivone
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