I spoke with an agent on chat through the Verizon app to setup a payment arrangement. She told me she got approval to do the arragement and that everything was all set. Now today my service has been disconnected for past due amount. I am not able to get through on the phone with a live agent to look at my account, or through chat. This is ridiculous!!! I need some way to get to a live person to have them look at the notes on my account.
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