Was offered a fresh start, paid my bill, and my service was still shut off

[user263527]

I received a message from Verizon that thanked me for being a customer and wanted to give me a fresh start. It said if I paid the bill (which I did) that I'd get a fresh start with a $0 balance and $10 off for 12 months. Then 2 weeks later my service is shut off and I can't even get through to the financial services department. I attached a screen shot but this is very disheartening. Why offer this if you weren't going to honor it? 

[vzw_customer_support · Accepted solution]

Hey user263527, this is not the journey we wanted you to have. We can take a look to see what is going on. We will be sending a private message. 

-Rosie

[user263527]

They honored the offer, service has been restored 😁