back in 2023 switched to verizon for better reception. but it turn out that my reception was worst than the service i dad before. technical support try to fix it at least 3 time but reception never improved so i end up closing accounts and verizon agreed to waived $178. today i went to check my credit report because i need to apply for a credit card and i found that i have a collection for the $178 from verizon i called verizon twice and they sent me to their collection agency without telling me anything. Now they said i have to dispute it and it will take at least 30 days. i don't have 30 days i need to apply for the credit card now. can you help. this should have never happened .
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