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No incoming calls to Fios Business line. Help line not answering.

cmt2000

My Fios business line is suddenly not getting any incoming calls. It says incorrect number dialed - no option to leave voicemail. I can make outgoing calls. I have been on hold for an agent for 1.5 hours - no indication that anyone will take the call. This is absolutely unacceptable. I lost so much business today because of this unexplained problem and there is NO way for me to reach Verizon. The phone number - which seems to be the ONLY option, is not being answered. Unbelievable. I am writing this post as a last resort, hoping someone from Verizon may see it.

Comments

dexman

Let me make sure I understand the situation.

If I try to call your business, I would reach some sort of recording indicating that the number that I called is not in service or something along that line.

In the meantime, you can call out without any problems.

Question: Is your telephone number being ported to Verizon from another provider?

Is the telephone number being ported away from Verizon (as in you're leaving Verizon for another provider)?

cmt2000

That is exactly the situation. Outgoing calls work fine. Incoming calls don't go through. No other providers are involved. This number was assigned by Verizon originally and I've been using it as my Fios business line (with the Verizon-provided phones) for years.

I hang up after 2 hours of waiting on hold earlier. I called back to schedule a call back from Verizon, which I received. Yet I am on hold again at the moment.

cmt2000

I finally got in touch with an agent and it works now - apparently it was a system wide outage that was just fixed. It lasted from 11 am to 6 pm. That is a long period of time during which customers are scrambling to figure out what's going on and they can't reach any live agent on the phone after hours of waiting. An announcement would have been very helpful - seems like a no-brainer.

dexman

I used to work as a Central Office technician for a Verizon competitor. I'm curious as to what exactly happened.

Thank you for posting the update & what Verizon said.

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