Site Totals

61162 Questions Answered 267 Categories

PAPERLESS BILLING

I NEVER ORDERED PAPERLESS BILLING AND I KEEP GETTING EMAILS TELLING ME CONGRATULATIONS FOR ACCEPTING PAPERLESS BILLING. WHEN I GO INTO MY ACCOUNT PAGE AND TRY TO CHANGE IT THE ONLY OPTION IS TO SIGN UP FOR PAPERLESS BILLING NEVER UNSUBSCRIBE. I HAVE AM SUPPOSE TO HAVE A NOTE IN MY RECORDS THAT IF I DON'T GET A PAPER BILL I WILL NOT PAY. I DO NOT BELIEVE THE VERIZON EMPLOYEE THAT TOLD ME THAT THEY PUT THAT NOTE THERE PER MY INSTRUCTIONS. I WISHED I COULD GET AT&T HOME PHONE I WOULD CANCEL THIS SERVICE BEFORE DARK. YOUR CUSTOMER SERVICE PEOPLE IN LANDLINE PHONES AND WIRELESS ARE BELOW SUB PAR. MY COMPANY PROVIDES MY WIRELESS SERVICE AND WE ARE ON VERIZON. I AM READY TO GO BACK TO AT&T. EVERYONE ELSE THAT CARRIES A COMPANY CELL PHONE FEELS THE SAME WAY. ANY VERIZON EMPLOYEE READING THIS PLEASE REMOVE MY PAPERLESS BILLING AND SEND ME AN EMAIL TELLING ME SAME.

Comments

tns

The option to de-enroll appears for me when i go into tab account, paperless billing, then manage paperless billing. If not there you will probably have to call verizon during business hours.

lolagoetz

We are sorry for the inconvenience. This requires an agent that can review your account details. Have you tried the Live Chat with an agent?

Please visit: http://www22.verizon.com/content/ContactUs and choose “Live Chat”. If a chat agent is available to assist you, the chat link will become live after the page fully loads.

bb211

You did the same crap to me. I didn't sign up for it, I will NEVER sign up for it, and if I don't get a paper bill, I WILL NOT PAY it. I signed into my account and you shoved me automatically into paperless billing. What a nerve!!!!!!!!! How dare you mess with how I manage my account.

prisaz

@bb2 wrote:
You did the same crap to me. I didn't sign up for it, I will NEVER sign up for it, and if I don't get a paper bill, I WILL NOT PAY it. I signed into my account and you shoved me automatically into paperless billing. What a nerve!!!!!!!!! How dare you mess with how I manage my account.

I am not sure, but seem to remember when I made my last payment, there was an icon to go paperless, and it was the same size as the continue with payment. I may be wrong, but you could have selected that by mistake.

bb211

I think that was not the case, which was bourne out by the email I received from them regarding this. It was an automatic function of the website. They would like to coerce us into paperless billing, which reduces their costs. While I sympathize with their motivation, it does not suit my particular situation, and is unacceptable. They do not have the right to change my account automatically without my permission.

littlefish1

Hi, just registered for this forum in order to find other "DID NOT SIGN UP FOR PAPERLESS BILLING" people such as myself. I had been receiving paper statements and the last paper statement received was Aug. 2011. I am busy like most people and failed to realize until Nov. that I did not have Sept. or Oct. paper statements. I immediately went online and paid 11-1-11. While there I decided to contact them using their contact web page as to why I did not receive my statements. The next day I received a response explaining how I can de-enroll from PAPERLESS billing. Knowing full well I did not enroll I responded and then went back and forth with 6 different CSRs advising me how to opt out, de-enroll and/or return to paper statements. One of them stated that I "opted in" when I paid my bill. I know for a fact I did not and would never had done so. I then went in search of a source other than Verizon in my attempt to resolve this issue. I contacted the FCC and filed a complaint on 11-9-11. On 1-12-12, I receive a voice mail call from Verizon advising me they had received the FCC complaint and wish to resolve the issue. Later the same day I respond leaving a message for the CSR. Then on 1-13-12 an email from Verizon "REQUEST TO RETURN TO PAPER BILLING" had been issued by me, however I did not read it until today, 1-16-12. I never requested this, my request has been all along, and still remains, who changed me from PAPER to PAPERLESS? This morning I responded to the "REQUEST TO RETURN TO PAPER BILLING" with all the facts and within 15 mins. I receive a call from the person that was handed the FCC complaint. She advised me that when I paid my June bill I opted for paperless billing. I told her I never did any such thing. I asked her to provide proof that I did and she said she would look into this and get back with me. I also told her that I received statements for July and August and that if I were signed up for paperless why did I receive them. She stated that it sometimes takes 2 months for the change to go through. I did not, never did, never would and never will sign up for paperless statements. This would be very foolish in case power is out, or for some reason cox cable service is experiencing one of its many outages. It appears the FCC would rather ask the FOX if he ate the CHICKENS rather than do their job and investigate this issue as I requested. Is there any agency that can put a stop to companies running rough shod over their customers? I hope my comments will help you know that you are not alone and maybe ignite more people to come forward with their horrific stories of being taken advantage of rather than being treated with respect. Good luck and I hope to hear from you.

Marsha100

Wow, thought I was the only one with Paperless issues. I too do not recall ever asking for Paperless Billing. For the last FIVE MONTHS I have called Verizon to complain and request a paper bill!!! Same story as others, they will correct it. They all tell me..."Yep, you have come to the right place, I'll fix this". And................every month...no bill. I'd like to just NOT PAY THE BILL which includes land phone,cells,internet and Direct TV. But..............I'd likely lose my service. Funny, they can not give you customer service, but they sure want their money. Today, I tried to DISenroll myself, and pressed manage button, but nothing came up to disenroll.....that's how I got here to this forum. So, I paid my 303.00 in a huff!!!!! If it weren't such a hassle, I'd change services too.

tiocharlie@verizon.net

I did not enroll in paperless billing, that I know of. If someone doesn't resolve this issue, and the issue of trying to entrap customers into accepting paperless billing, I will take my business elsewhere.

[Deleted User]

Hi rant-ree,

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

tns2

A bunch of different things will switch you to paperless billing. Yes its listed as what happens but in itsybitsy print.

Autopay definitely does and i think the default when you pay via internet. Obviously saves then a bundle so they push it.

bell239

when you set up Auto pay, it may be change to paperless , call c/s, you want to paper bill again.

tns2

Last I tried it they will not allow it. If you have autopay you get paperless billing. If you try to turn off paperless billing it says it is stopping autopay.

moleshire1

Service unavailable 😞

moleshire1

I also got the message that I signed up for paperless billing and I went to the sign-up area and you can revert back to paper. I make that selection and I get a message that there is a problam with the system and they can not process my request? What a sham! Comcast is looking better again.

[Deleted User]

Hi moleshire,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

crj1127

Why can't I give kudos to this post?

I have spent 45 minutes trying to unenroll in a paperless billing method that I NEVER intentionally signed up for. This is the most user-unfriendly website on the web. I can' t get a person on the phone and there is no option that is readily accessable to cancel the paperless bill.

The service that Verizon provides via web and phone support is embarrassingly bad. I have had Fios for 6 years and will leave the minute my current contract is up. The customer support was first rate when Fios first came out and has gotten worse with every change since - from farming support staff overseas, to annoying advertising popups on my tv screen, to mulit room dvr that I have to reset 3 times/week, to automated support features, I don't think there has been a single change for the better.

My unreqeusted paperless bill enrollment is the straw that has broken the camel's back. Hilarious that I can't give the poster kudos for this ridiculous practice Verizon has implemented.

oncebefore

can someone please give me some simple instructions to disenroll from paperless billing?

tns2

I can't give you step by step without doing it, but it is Normally fairly simple. Go to My Verizon, manage paper free billing. Revert to paper bill.

Child Item