POTS landline box removal
Chrltte
Newbie

I would like to have an old POTS copper wire box removed from our backyard. We have been living here for more than 17 years and no one has ever used it or serviced it. The neighborhood has had FIOS service for many years. The Verizon website does not provide any information/contact info for doing this, although I see that many other people have the same issue. Is there a request form? Whom do we contact?

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Re: POTS landline box removal
KH-OrnEsh
Moderator Emeritus

Hi @Chrltte 

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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