Child Item

Site Totals

61410 Questions Answered 270 Categories

Phone Line Still Dead After 2 Visits and Support Tickets - Also Ticket # Showing in Acc Over Weekend No Longer Showing Either

It's early Tuesday morning, day after New Year's, and my phone line is still dead after two visits and support tickets. See this 12-27-2023 thread from Saturday for background:

https://community.verizon.com/t5/Fios-Digital-Voice-and-POTS/My-Phone-Line-is-Dead-Verizon-Said-Solved-Today-It-is-Still-Dead/m-p/1729595

The second visit was given a second support ticket #, which was still appearing in my account upon login over the weekend, but now that is no longer appearing either and the line is still dead. I have not seen anything about the credit I was supposed to receive for lost time yet either.

This second time there was also no message I received about having done the visit, etc., as there was with the first. Since the ticket # was still appearing over the weekend, I thought perhaps they simply had the day off for New Year's and might just complete it today or something.

I've maintained this service for over 20 years now and this has never happened before. I'd really like to regain use of my landline phone service.

Comments

Landline_User

Would like to add this too: the "manage repair" url has never worked either, i.e. verizon.com/managerepair.

It goes to the initial page that says this:

--------------------------------------------------------------------------------------------

Repair Status

You can:

View repair ticket or service appointment status

Reschedule service appointment or close repair ticket

Update service appointment contact information

Check shipping status of replacement devices (remotes, Set-Top Boxes, routers, etc.)

--------------------------------------------------------------------------------------------

But when you click the Next button, it's never shown any info for updates and follow-up at all. All you get is this with no actual account or repair info at all: https://www.verizon.com/ForYourHome/VzRepair/FlowEngine/UFDService.aspx?Keyword=Web_TroubleTicket.

I actually worked in IT for over 10 years myself, so you can be sure I know what I'm doing too.

[Deleted User]

Hi @Landline_User

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

Child Item